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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
This is an exciting opportunity to be a key contributing member of the Colleague Services (CS) organization within the Colleague Experience Group (CEG). This role will report to the Manager of Servicing and have a broad range of responsibilities for the servicing and operational aspects of the US Health and Welfare Benefits and the US Retirement Program, including 401(k), defined benefit and nonqualified plans. This includes business as usual processes as well as projects.
This is a fast paced, high-pressure environment and flawless execution is expected. Seeking an experienced service-minded professional. Flexibility and adaptability are critical attributes as business priorities can quickly change.
The Benefits Servicing Analyst will be responsible for the following activities:
- Support ongoing administration of retirement and health & welfare plan processes, including statement production; participant eligibility; service crediting; processing of contributions, loans and distributions; invoice processes; Work Life benefit programs
- Provide support for timely compliance with regulations and quality standards, including annual audits, Form 5500, Summary Plan Descriptions, non-discrimination testing, and proxy
- Support enrollments for benefits and nonqualified deferred compensation, mergers and acquisitions events, and other ad hoc projects
- Oversee vendor partners to ensure service quality standards and operational SLAs are met
- Maintain standard operating procedures and desk instructions
- Research and respond to issues, as well as inquiries and escalations from colleagues and key business partners
- Manage reporting and data analytics requests
- Project management and execution of key business priorities and initiatives
- Collaborate with key stakeholders, including Colleague Total Rewards and Well-being (CTRW), Payroll, Legal, and Finance
- Evaluate and implement process improvements
Qualifications:
- BA or BS degree, with a minimum of three years of HR operations/servicing experience in retirement and/or health & welfare plan administration or related role
- Working knowledge of retirement plan concepts
- Proven ability to work on complex projects and tasks independently, partner with cross-functional teams and manage stakeholder (internal and external) expectations
- Ability to identify process improvements needed to enhance colleague experience and internal operations
- Strong oral and written communications skills coupled with excellent interpersonal ability
- Excellent customer service and problem-solving skills in a fast-paced environment
- High attention to detail and excellence in execution
- Enthusiastic self-starter attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative, and innovative
- Working knowledge of business applications (e.g., Microsoft Office products, Salesforce, etc.) is helpful
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
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