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Form of workJob Description
HR - JOB DESCRIPTION
JOB TITLE
Amusement Route Technician
DEPARTMENT
Amusements
FLSA CLASSIFICATION
Non-Exempt
EFFECTIVE DATE
July 1, 2023
ABOUT ACCEL ENTERTAINMENT
Accel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance expertise so our partner establishments can grow their businesses and generate more revenue.
SUMMARY
The primary responsibilities of this position include, but are not limited to, the collection of amusement machines owned/operated by the Company and located in contracted establishments, completing preventative maintenance, replenishing supplies at locations to continue building relationships, as well as assisting in other areas as needed.
DUTIES AND RESPONSIBILITIES
- Perform amusement collections per assigned route
- Check and maintain appropriate amusement supplies, plush, pool cues, etc. at all assigned locations
- Adhere to assigned amusement collection scheduled routes, work with supervisor should changes be needed prior to changing
- Use collection software fluently
- Provide preventative maintenance, i.e., cleaning amusement equipment, check for broken or not working machines at locations when collecting.
- Complete projects as assigned
- Maintain positive relations with customers
- Perform wellness checks daily at assigned locations when not collecting, speaking with owners and establishment staff
- Maintain compliance across assigned routes, i.e. licensing stickers. Communicate any issues to supervisor.
- Communicate to supervisor and work with Service to address route needs
- Other duties as assigned
QUALIFICATIONS
- · High school diploma or equivalent, one to three years related experience, or equivalent combination of education and experience
- · Must be personable and enjoy working with people to ensure excellent customer service
- Previous cash handling experience
- Route collections experience
- Must be proficient and/or have working knowledge with applicable technology, i.e. smart phone/I-pad
- Willing to drive extensively daily
- Must have and maintain a valid Drivers License
- Ability to work independently or as part of a team
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Minimum of 21 years of age
- Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Frequently required to sit for prolonged periods
- Extensive driving may be required
- Calculate figures and amounts
- Analyze financial data
- Frequently required to talk or hear
- Frequently required to climb, balance, bend, stoop, kneel, or crawl
- Occasionally required to lift/push light weights more than 50 pounds
- Utilize visual acuity to operate equipment and read technical information
- Continually required to utilize hand and finger dexterity, including calculating figures and use of a keyboard
- Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus
- Exposure to moving mechanical parts, high places, and outside weather conditions
- Protective clothing or equipment is required that may include gloves, steel-toed boots, or protective eyewear
- Noise level in the work environment is usually moderate
The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
JOB ESSENTIALS
☐ Salesforce
☐ Laptop
☐ Tech Tool/Parts Kit
☐ Safety Boots
☐ Phone Allowance
☐ Company Cell Phone
☐ Company Car
☐ Company Credit Card
☒ ID Badge
☐ Business Cards
☐ Fuel Card
☐ Fuel Pin
For HR Use Only
FLSA Code
Non-Exempt
EEO Job Classification
7. Craft Workers
Job Function
Terminal Handler
NAICS Worker’s Comp Code
Service / Sales
Sales Agent
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Customer Facing Position
EA Needed
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Updated in ADP
August 30, 2023
Reviewed by
Karin Kyrk
Date
August 1, 2023
