- Achieve sales goals through the efficient execution of Company policies.
- Assist customers and perform minor repairs on various machines without the assistance of mechanic on duty.
- Explains game operation or rules to customers, and responds to customer complaints of machine malfunction.
- Plan and prepare work schedules and assignments of employees to specific duties.
- Monitor store inventory levels on a daily basis ensure adequate availability of products.
- In conjunction with the General Manager, supervise department employees to ensure they are in compliance with established operating practices and policies.
- Ensure all store amusement employees are properly trained.
- Ensure all reports, such as purchase, inventory on sales, are accurate and completed and submitted in a timely manner.
- Able to perform General Manager duties in his/her absence.
- Monitor store staffing on a daily basis to ensure the department is adequately staffed.
- Assist the General Manager in curbing internal and external theft.
- Ensure the store and Redemption are presents a pleasing image by changing store displays for better traffic flow with the approval of the General Manager.
- Ability to understand and track departmental sales on an ongoing basis.
- Assist with overall operations improvements such as increasing customer base.
- Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
- Resolve complex customer complaints.
- Conducts alcohol and age restriction control in accordance with company policies.
- Perform all shift duties as required by the General Manager.
- Assist in the recruitment and hiring of the most qualified applicants to meet store needs.
- Complete reviews, absence reports, supervise staff with time and attendance along with work ethics.
- Review department timesheets for accuracy.
- Counsel and train employees as needed.
- Additional duties and responsibilities to be performed when directed by General Manager:
- Receiving/Shipping.
- Invoicing.
- Cash Handling and Management.
- Front Counter to include register functions/procedures.
- Travel for company-related errands and off-site assignments.
Non-Essential Duties:
- Follow Company guidelines for managing confidential information, customer satisfaction and supervising sales associates.
- Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
- Enforce compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
- Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.
QUALIFICATIONS:
- Amusement Manager/Supervisors must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone.
- The Amusement Manager/Supervisor must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc.).
EDUCATION AND/OR EXPERIENCE:
- Associates degree and 2-3 years retail management experience, preferably in the entertainment, retail or hospitality industries but not required.
WORK ENVIRONMENT:
- While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
- The noise level in the work environment is usually loud
PHYSICAL DEMANDS: