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Form of workArch Amenities Group, a leading spa, fitness and leisure management firm, is seeking an Amenity Manager. The Amenity Manager is responsible for overseeing facilities operations including repair and maintenance projects for the community clubhouse and surrounding common areas such as sidewalks, streetlights and ponds. This position also oversees the Lifestyle Program, coordinating programming that is unique and responsive to a community’s residents.
The Amenity Manager will serve as liaison with the Community Development District Board of Supervisors and District Management company. Supervision/Report To: The Amenity Manager reports directly to the Residential Division Regional Director for Arch Amenities. Essential Job Duties / Supportive Functions: * Develops standard operating procedures for all facility services, administration, and maintenance.
* Ability to effectively resolve resident concerns and issues. * Ability to assume responsibility for operations, maintenance and safeguarding of all amenities and common area including, but not limited to tennis facilities, playground, community pool, fitness center, bocce/pickleball/basketball courts, clubhouse, sidewalks, ponds and main entrance. * Ability to establish and maintain effective working relationships with staff, board members, residents, volunteers, vendors and various community groups.
* Prepares any incident or accident reports and distributes them to the Client and AAG Corporate office. * Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Regional Director approval, forwards recommended changes to the client.
* Submits all paperwork and financial reporting, including payroll, in accordance with AAG policy. * Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair and submits these recommendations or issues to District Management and the Board of Supervisors. * Creates a staff team to meet all aspects of professionalism and service demands.
* Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff. * Ensures the staff is fully knowledgeable on the use and benefits of services, programs, and activities by conducting regularly scheduled staff meetings and trainings. * Assesses all employees’ progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
* Provides excellent customer service and monitors resident feedback using comment cards and other customer care techniques. Supervises and follows up on requests and comments. * Develops and plans a diverse calendar of enjoyable resident programs and activities such as: social programs, fitness and wellness programs, youth programs, aquatic programs, sports, life enrichment classes, special events, social events, and resident concierge services (if applicable).
* Creates and implements an annual lifestyle programming plan to promote all activities and encourage member participation and utilization. * Ensures the facility is only accessed by residents and their registered guests, and that it is safe and secure at all times. * Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
* Registers new residents and provides an introduction to the community, facilities, services, programs, policies, and procedures. * Monitors and tracks resident utilization and program registrations/participation by establishing a tracking procedure. Ensures all program and administrative fees are correctly charged.
* Oversees the design and implementation of forms, flyers, a community newsletter and promotional materials to be utilized in daily facility operations. * Maintains monthly inventory of supplies and equipment. Qualifications/requirements: * 3-5 Years of experience in a Recreational, Property and/or Amenity Management setting.
* Residential community experience preferred. * Project and facilities management experience required. * Programming and event experience.
* Effective leadership skills and staff management experience. * Ability to lift 25 lbs. * Excellent customer service skills.
* Efficient, well organized, and able to handle a variety of duties simultaneously. * Professional manner, discretion, and appearance. * Excellent verbal and written skills.
* Energetic, enthusiastic and motivational. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
