Amazon - Team Lead (Banana Stands) For Northwest Center Services

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

• Lead day-to-day operations supporting the banana stand.
  • Acts as the first point of contact for any delivery or operational issue, and troubleshoots solutions
  • Responsible for standards and policies being adhered to by the Banista team
  • Communicates to Leadership any issues that arise during the shift
• Gather and track hourly counts of metrics and support other data collection efforts.
• Communicate with leadership, property management, janitorial, and security as necessary.
• Build and maintain relationships with the community and stakeholders.
• Coordinate schedules for coverage for the banana stand, ensuring break coverage and PTO is accounted for and the stand is staffed.
• Participate in hiring of staff.
  • Train new hires and re-train existing Banistas on implemented processes.
  • Conduct monthly inventory counts on uniforms and trailer assets.

• Arrive to the banana stand ready to work at scheduled time in provided Banista uniform.
• Assist with daily set-up and/or tear down of stand, ensuring all banana stand related items are placed in appropriate locations.
• Greet and engage every visitor to the stand in a friendly, warm, professional and courteous manner. Banista's are required to provide a 5-star impression at all times.
• Select work appropriate music to play during operating hours.
• Unload bananas from boxes into banana stand crates while separating bananas into individual pieces.
• Remove plastic or other material from the banana bunches.
• Keep the banana stand crates full and plentiful for the duration of operating hours.
• Sort any bruised or damaged bananas out and place them in the compost bin.
• Ensure the banana stand is organized and clean at all times.
• Monitor the compost bin and facilitate emptying when full.
• Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
• Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
• Learn FAQ’s and banana facts to share with visitors.
• Decorate the stand for holidays and/or special events with approved designs.
• Communicate issues needing supervisor attention immediately, i.e. unexpected media on scene, etc.
• Follow structured timelines and accommodate unexpected requests.
• Interact with the public and discern security issues if they arrive, ability to follow security escalation requirements.
• Ability to work at various banana stand locations (including some offsite locations) between 7:00am and 3:45pm Monday through Friday, including occasional after hours requests and weekends
• Cross training on reception duties including but not limited to: hanging posters and distribution of supplies

Needed Experience and Requirements
Education and Experience

• GED or high school diploma required
• Experience leading people.
• Experience working in public facing roles or community facing engagement roles.
• Experience involving extensive interactions with the public and building partnerships with other vendor partners.
• Excellent interpersonal skills required along with polite and professional phone etiquette.
• Positive, upbeat attitude and able to get along with everyone.
• Must be reliable and punctual with excellent organizational skills.
• Must have demonstrated ability to juggle multiple priorities.
• Expert communication skills (preferred)
• Experience using MS Office suite of products (preferred)

• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Excellent attendance and performance records.
• Ability to perform subtraction, multiplication and division for equations up to 3 digits.
• Ability to remember training content and recall daily trends in banana distribution.
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Ability to work independently with limited supervision.
• Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
• Ability to understand, interpret and follow Northwest Center (NWC) and client Policies and Procedures.
• Strong conflict resolution and problem solving skills.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Attention to detail and accuracy
• Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
• Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.

Working Conditions and Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Ability to walk consistently within a 1.5 radius is required.
• Ability to read, write, speak and comprehend the English language
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
• Must be able to stand and/or sit outdoors in all weather conditions above 35 degrees Fahrenheit for 2 to 4 hours at a time and up to 8 hours for the day.
• Must be able to handle bananas and/or various food products without allergic reaction.
• Could be conditions below 40 degrees for up 3 hours.
• Must be able to lift bananas and stack boxes up to 50 lbs.