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Form of workJob Description
Description
As a Prescriber Medical Administrative Assistant (Medical Assistant) Team Lead, you'll be an essential part of our clinical support team. Your responsibilities will range from handling customer calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing important information. Must possess superior customer service skills and professionalism, ability to multi-task, be conscientious and compassionate to clients and staff. Must be highly motivated while working as part of a cohesive team in a fast-paced environment. Expected to protect sensitive information, comply with HIPAA at all times, and be able to maintain composure and professionalism during stressful situations.
Key Responsibilities:
- Answer phones and take patient calls and provide professional, accurate, satisfactory answers to their questions and concerns
- Guide patients through troubleshooting for telehealth appointments
- Call insurances for prior authorization and copay information
- Assist providers in administrative tasks
- Answer general questions about the practice and services provided
- Answer internal communication questions
- Coordinate care between patient and providers
- Schedule patient appointment
- Call in prescriptions to the pharmacy as needed and work on meds prior authorizations
- Collaborate with other team members and locations to provide excellent customer service
- Help train new team members as needed
- Prepare patient files for providers
- Provide overall prescriber and site support in conjunction with Site Coordinators
- Own and manage medication log book and download prescription monitoring report each day for review
- Help support clinicians and prescribers on managing waitlist
- Must maintain a professional dress code at all times
- Help coordinator coverage when short staffed
- Order and maintain all office supplies
- Work with and Support Clinical Directors and RDO with new initiatives and rollouts
- Help to train new employees and orient new staff (day one welcome)
- Ensure all office processes and policies are being followed
- Works closely with RDO on overall site management
- Other duties as assigned
Qualifications:
- High school diploma or equivalent
- Excellent communication skills (written and verbal) and ability to work well with a team especially in stressful situations
- Patient and empathetic attitude as well as adaptable and flexible
- Strong time management skills, detail oriented and organizational skills
- Computer skills, familiarity with Google Drive
- Phone skills, including familiarity with complex or multi-line phone systems
- Maintain patient confidence and protect operations by keeping patient care information confidential
- Creating a safe, productive work environment that is patient focused
- Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized
- Ability to maintain professional appearance and demeanor, and interface well with patients and teammates in a mental health setting
- Ability to complete other office tasks as needed
- Customer service skills
Explore the Advantages of Joining Our Team:
- Enjoy competitive salary and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
- Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
- Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
- Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
- Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
- Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
