Alumni Coordinator

POSITION FUNCTION/OVERVIEW:

The Alumni Coordinator's primary role and responsibility is to maintain communication and develop rapport with alumni and their families, through consistent follow up calls, support and resource assistance. The Coordinator is responsible for calls, documentation and daily communication with the Director of Alumni on progress, problems and needs - in order to maintain the health and growth of the alumni and family programs.

PRIMARY DUTIES/RESPONSIBILITIES:

• Promote the mission, values and vision of the organization.
• Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance with HIPAA requirements.
• Utilize call list provided daily and perform Alumni follow up calls at:
• First 24-48hr
• Weekly or Bi-weekly (if directed) for first 4 weeks
• 1 month
• 2 months
• 3 months
• 6 months
• 9 months
• 12 months
• Perform alumni follow ups by: Phone and Text (Email as needed)
• Encourage each Alumni to provide email to receive information about Alumni Support Services
• Encourage each Family to provide email to receive information about Family Support Services
• Follow protocol with how to perform follow up calls
• Follow protocol with gathering and documenting information in Salesforce
• Follow protocol when dealing with an alumnus in relapse
• Facilitate patient support and educational groups/meetings as directed
• Facilitate Alumni sponsored patient discharge group services as directed
• Be present for all scheduled Alumni and Family functions
• Assist in facilitation of Alumni and Family Support meetings
• Responsible for leading group activities for individuals served.
• Perform other duties as required

QUALIFICATIONS REQUIRED:

• High School Diploma or GED equivalent.
• Knowledge of the 12-step program of recovery.
• Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook, Electronic Medical Records, and/or other scheduling applications; KIPU preferred.

SKILLS:

• Strong communication skills, both written and verbal.
• Ability to work independently, as well as part of a team.
• Manage multiple tasks; ability to work accurately, with attention to detail.
• Ability to handle highly sensitive and confidential information.
• Ability to understand and follow safety procedures.
• Ability to work in a fast-paced, high-energy environment.
• Maintain healthy boundaries.
• Knowledge of drug-free workplace policies.
• Basic phone skills