Airport Lounge Lead Supervisor

Airport Lounge Lead Supervisor

Hourly Rate: $30.00/hr 

Job Overview:

As an Airport Lounge Lead Supervisor, you will play a crucial role in ensuring the smooth and efficient operation of The Club lounge, opening in San Francisco International Airport (SFO). This position requires a dynamic individual with a strong background in customer service and hospitality, capable of supervising a team and maintaining the highest standards of quality and safety. The Lead Supervisor will be responsible for coordinating the activities of team members, resolving service issues, and delivering exceptional customer experiences.

Key Responsibilities:

• Interact with airline/airport passengers in a premier clubroom/bar environment.
• Coordinate and lead assigned team members in accordance with company policies and applicable laws.
• Collaborate with the General Manager to resolve service issues and meet customer needs.
• Monitor and manage the service environment, including the number of alcoholic beverages served.
• Conduct daily inventory counts and maintain a thorough knowledge of regulatory agency requirements.
• Maintain Responsible Alcohol Management certification and/or Food Handlers/Managers Permit.
• Ensure a neat work environment, including cleaning and restocking service areas.
• Complete paperwork related to new hires, daily liquor usage/inventory/orders, and other administrative tasks.
• Perform administrative tasks as required
• Delegate tasks and provide coaching to all employees
• Assist with conducting new hire orientations and training
• Perform other duties as assigned

Job Requirements:

• High school diploma or GED is required.
• Five years of previous customer service or hospitality experience required.
• Proficient PC skills, including Microsoft Office Suite (Email and Excel).
• Must be at least 18 or 21 years of age, as applicable by state law.
• Ability to handle multiple tasks and possess excellent interpersonal skills.
• Knowledge of general office/document administration.
• Availability to work rotating shifts, weekends, holidays, and days off.
• Ability to read, write, speak, and understand the English language fluently.

Essential Job Functions:

• Cooperate effectively with diverse peers, customers, and management.
• Read, analyze, and complete compliance documents.
• Maintain necessary licenses and certifications, including state liquor seller-server certification.
• Stand during the entire scheduled shift and handle the stress of a fast-paced work environment.
• Effectively communicate with customers and team members.
• Solve practical problems and address a variety of passenger/customer issues.
• Perform physical tasks, including bending, climbing, crouching, lifting, pushing, and pulling.
• Follow safety, health, and liquor rules and regulations.

Additional Requirements:

• Maintain a favorable corporate and customer image through personal appearance and grooming.
• Pass and obtain a security background check and clearance to work in the airport environment.
• Report to work on a regular and timely basis.

This position offers a challenging and rewarding opportunity to lead a team in providing exceptional service within the Airport Lounge environment. If you have a passion for customer service, hospitality, and team leadership, we invite you to apply for the Airport Lounge Lead Supervisor position.

Benefits:

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

About the Company:

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2023 for being one (ranked 24th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 90% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

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