Airline Crew Reservation Agent (Hotel And Travel Desk)

What We Need

Corpay is currently looking to hire a Crew Accommodations Agent within our Lodging division. This position falls under our TA Connections line of business and is located remote/virtual. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source Hotel and transportation needs of clients and their crew. The Customer Accommodation Agent will support the associated clients with a variety of different issue system related in an efficient and timely manner by taking ownership of each case from beginning to end; and will liaise with other departments to ensure swift and consistent problem resolution. You will report directly to Shadma Siddiqi and regularly collaborate with the related airline team(s)/department(s)].

How We Work

As a Crew Accommodations Agent you will be expected to work in a virtual environment. Corpay will set you up for success by providing:

• Assigned workspace is home office set up
• Company-issued equipment  (+ remote access)
• Remote training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

• Receiving inbound inquiries to source hotel, transportation and Travel needs of clients for their crew and management
• Ensuring Reservations consistency and execution between multiple systems and channels utilized in the booking process
• Obtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs,
• Effectively utilizing all Customer Service tools and technology to process, track and report transaction
• Professionally responding to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,
• Continually update and maintain company database with client transactions and sourcing inventories
• Providing continual feedback on customer service processes and
• Interacting with internal departments,
• Supporting other duties/projects as needed

Qualifications & Skills

• Passion for customer service and must have relevant work experience
• Fluency in English and preferably one/two more languages
• Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
• Effective communication skills and great listening skills
• Commitment to continuous improvements, changes and has a willingness to learn
• Thinks creativity and strong analytical and problem-solving skills
• Self-motivated and able to work independently and as part of a team
• Excellent negotiations skills using different channels and methods of communications (phone or email)
• Excellent interpersonal and client relationship skills
• Ability to work in a call center / service desk environment
• Powerful verbal and written communication skills
• Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment
• Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
• Ability to manage and provide feedback to all types of individuals
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays
• High School Diploma or higher qualification is required
• One year experience of hotel/travel industry experience is necessary
•  Fluent in English (required) and at least one more language (Italian, German, French, Spanish is preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

 
Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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