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Form of workAbout World Group:
World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, Air Freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.
We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!
About UWL:
UWL® is a top 20 American-owned NVOCC and leading provider of global 3PL services. We take pride in delivering seamless supply chain solutions backed by a team of creative problem-solvers. We specialize in ocean transportation, Air Freight, project cargo, warehousing and distribution, road and rail, bulk liquid logistics, and customs house brokerage. Our proof is in our owned assets: a national network of distribution centers, dependable trucking capacity, and a user-friendly data management platform that delivers transparency and data you can count on. To find out more, visit www.shipuwl.com.
About This Role:
UWL, a World Group company, is currently looking for a driven & client-oriented multitasker to join our family as an Air Freight Specialist for our growing office in Schaumburg, IL!
The Air Freight Specialist will interact directly with customers to build and strengthen relationships, coordinate cargo bookings, and conduct analysis to help customers maximize UWL’s service offerings. Does this sound like you or fit your experience? Get in touch with us by applying here.
Duties and Responsibilities
- Provide impeccable customer service and have the skills to build and maintain strong relationships
- Collaborate with coworkers, other UWL offices, and third-party agents to ensure efficiency and continued customer relationship development
- Understand and manage financial details of shipments for proper billing of customers
- Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
- Provide support (reporting, documentation, etc.) to internal and external customers (Sales Executives and Account Managers)
- Involved in preparation and/or attendance in customer business reviews
- Ensure adherence to customer SOPs, government agency regulations, and UWL company standards
Qualifications
- 2-5+ years’ experience in International Logistics, air-freight experience strongly preferred
- Experience working with an LMS such as CargoWise strongly preferred
- Exceptional customer service skills and follow up
- Ability to work in a fast-paced and deadline-driven office environment
- Excellent verbal & written communication skills and phone etiquette
- Ability to multi-task, prioritize and manage time effectively
- Proficient in Microsoft Office Suite and Outlook
Education
- High School Diploma or GED required
- Bachelor’s degree preferred
Working Conditions
Normal office working conditions with low noise level in an open environment.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.
- The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
- Must be able to remain in a stationary position for extended periods of time
- Must be able to constantly operate a computer and other office equipment
Benefits/Perks:
- Competitive compensation
- Comprehensive Benefits package:
- Medical, Prescription, Dental, Vision
- Life, AD&D, & Disability insurance
- Employee Assistance Program
- Financial planning
- 401(k) plan with up to 6% company match
- Paid Time Off
- Flexible work arrangements
- Internal Mobility & professional development opportunities
- Tuition assistance
- Bonus Eligibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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