Address
Form of workEssential Duties & Responsibilities: Include but are not limited to the following:
- Provide operational services during peak seasons.
- Apply pre and post emerge crop protection products, dry and liquid fertilizer and lime.
- Operate fertilizer tender trucks, assist with mixing fertilizer and with warehouse operations as needed.
- Fill and transport NH3 equipment.
- Assist in loading and unloading of product from vehicles based on work orders and delivery as needed.
- Assist in setup & maintenance of equipment.
- Perform standard routine maintenance and repairs to equipment throughout all areas of location including general housekeeping.
- On an as needed basis, answer incoming calls, gather accurate customer information, relay information to appropriate personnel, direct customer complaints to the proper personnel all while using good communication, organizational and interpersonal skills.
- Provides fast, efficient, and courteous service always.
- Ensure all items sold are delivered and charged in a timely manner.
- Attend product updates and service training sessions as required by the supervisor.
- Maintain the office in a neat and orderly fashion.
- Promotes the co-op by maintaining a positive image and attitude.
Position Requirements
- Must be licensed and insurable to drive.
- Must have or be able to obtain a Class A CDL with tanker and HazMat endorsements.
- Must have or be able to obtain a Commercial Applicators License
- Must have basic computer keyboard skills along with basic Microsoft Word and Excel understanding.
- Understands the importance of providing very high levels of customer service.
- Understands the seasonality of the farm supply business and the in-season time commitment.
Job Performance Skills:
Accountability
Accepts personal responsibility for the quality and timeliness of work. Acknowledges and corrects mistakes. Do not make excuses or blame others for errors or problems. Carries a fair share of the workload.
Attendance/Punctuality/Dependability
Comes to work on time every day. Is fully prepared and ready to work at beginning of the work schedule and continue until the workday is done. Makes appropriate arrangements when adverse weather or other problems might delay on-time arrival. Conforms to work hours and schedule. Let the supervisor and others know immediately when unexpected problems cause absence, lateness, or the need to leave early.
Communication Skills
Presents ideas effectively in formal and informal situations. Conveys thoughts clearly and concisely. Listens actively and attentively; asks good questions. Communicates well in writing. Keeps supervisor and coworkers informed. Shares complete and accurate information to others. Messages have the desired effect.
Customer Focus
Knows the customers and can describe their expectations. Manages customer expectations. Meets all the expectations of both internal and external customers. Gains customers’ trust and respect. Actively seeks customers’ feedback on the quality of service provided. Quickly solves customer problems.
Planning and Organizing
Maintains well-organized materials, files, systems, and tools. Breaks work down into logical steps. Anticipates and eliminates roadblocks and delays. Stays within the allotted time for accomplishing tasks. Completes tasks in the shortest, most efficient manner. Makes sure all parts of a job are completed in full, including follow-up plans and paperwork.
Time Management
Spends own time and the time of others on that which is genuinely important. Able to distinguish between the truly important and the merely urgent. Respects customers’ and
colleagues’ time in scheduling and conducting meetings. Shows up for meetings on time, fully prepared. Works on tasks in order of importance. Realistically estimates time.
requirements. Makes up a schedule for jobs and sticks to it. Does work in order of importance; does first things first.
