Aging Services Workforce Training Manager

Do you have experience in training? Do you have experience planning, directing, and managing projects? Do you thrive in a collaborative environment? Are you looking for a career that will improve the lives of others? Then look no further!
The Executive Office of Elder Affairs (EOEA) seeks a dynamic, mission-driven individual to join their team as the Aging Services Workforce Training Manager. To be successful in this position, you must bring previous program management experience and be an exceptional communicator, as you will be charged with conveying and articulating information to EOEA managers, senior staff, and providers. You will lead and support projects that enhance the skills and capabilities of the in-home workforce serving EOEA clients.
As an EOEA Home Care Unit member, you will engage in programmatic activities, communicate frequently with stakeholders, and collaborate across Health and Human Services agencies. Reporting to the Senior Director of Operations and Policy for Home Care, you will support critical aspects of the agency's mission by ensuring advanced training initiatives address needs related to EOEA contractor staffing.
Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Collaborate with Aging Services Access Points (ASAPs) and other partners in the Aging Services network to ensure that money budgeted towards in-person advanced skills training is expended in a way that is accessible to as many interested workers as possible.
• Partner with contracted staff to translate the existing PHCAST interactive online course curriculum into multiple languages.
• Integrate online courses with a registration or learning management system to manage the documentation, delivery, tracking, and reporting for those who complete the course(s).
• Support the development and release of the ASAP-contracted Provider job board.
• Support diversity, equity, and inclusion within EOEA advanced training project initiatives for EOEA contractors.
• Support LGBT + Aging online training development for accessibility and translation into multiple languages.
• Manage training for service providers relating to the needs of LGBT older adults and their caregivers.
• Coordinate advanced skills training, including supporting clients with dementia, substance misuse disorder, and other health issues.
• Administer any direct grant programs designed to help workers upskill and move up the career ladder.
• Collect and analyze data regarding advanced training results and effectiveness.
• Develop project plans, reports, and other tools to develop, support, and report on project milestones.
• Support the coordination, monitoring, and development of initiatives related to implementing, operating, and overall management of the advanced skills training for workforce-related positions at EOEA contracted and funded providers.
• Lead in data collection and reporting specific to advance training workforce contracts.
• Support and advise the Senior Director of Operations and Policy for Home Care and the Director of Home Care in workforce needs and development initiatives.
• Other duties, as assigned.

Preferred Qualifications :

• Bachelor's Degree preferred.
• Knowledge of health and home care industry preferred.
• Knowledge of workforce issues, adult learning, and learning management systems desired.
• Experience with project management.
• Computer proficiency, especially Word, Excel, and PowerPoint
• Ability to exercise discretion in handling confidential information.
• Proficient writing, interpersonal, and communication skills.
• Ability to interact tactfully and effectively with others in the agency, in the ASAP network, with key stakeholders and training partners.
• Strong situational assessment and problem-solving skills.
• Ability to identify problems as they arise and recommend appropriate response.
• Ability to engage with a variety of staff working on this program and proactively check in with supervisor to communicate progress, ask clarifying questions, and align on next steps.
• Ability to bring enthusiasm, initiative, and dedication to a variety of tasks and projects - being a true team player.

About the Executive Office of Elder Affairs (EOEA):
The Executive Office of Elder Affairs promotes the independence, empowerment, and well-being of older adults, individuals with disabilities, and their caregivers. Older adults and individuals with disabilities should have access to the resources they need to live well and thrive in every community in the Commonwealth. Learn more about our important work: https://www.mass.gov/service-details/about-the-executive-office-of-elder-affairs
Pre-Offer Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form
For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.
Qualifications:
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
II. An Associate's degree in a related field may be substituted for one (1) year of the required experience.
III. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.
IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience.
V. A Doctorate degree in a related field may be substituted for the required experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.