Agile Program Manager

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!

Benefits              

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Essential Duties and Responsibilities

• Facilitate program processes and their execution, escalate impediments, manage risk, and help drive program-level continuous improvement.
• Serve as Scrum Master for IT teams, ensuring the adoption, and implementation of outcome driven practices within an agile framework
• Provide hands-on guidance and training to individual teams and verticals on technical practices and all aspects of Agile/Lean, including planning and estimation, daily meetings, team collaboration, tracking progress, and retrospectives.
• Collaborate across IT, product and engineering to ensure planning is comprehensive, dependencies are managed, and overall business objectives are met.
• Work effectively using agile technical project management methods.
• Promote team empowerment through team-building techniques, ensuring each team member is making a meaningful contribution and fully engaged in the project.
• Actively participate and contribute to the Agile Community of Practice and Agile Center of Excellence.
• Participate as a thought leader in the Agile space and contribute to workshops, documentation, training materials, and authoring any similar literature that further our mission.
• Maintain and report team performance metrics; communicate projects’ transformation progress via weekly updates to management, highlighting successes, risks, areas of improvement, and suggested resolutions.
• Foster a positive relationship between lines of business and IT operations; evangelize an outcomes focused mindset within and agile culture to achieve maximum results from the use of agile practices.
• Champion quality and technical excellence in the Scrum Team.
• Other duties as assigned.

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements:  Less than 25%

Education

Preferred 4 Year / Bachelors Degree

Minimum Certification Scrum Master or equivalent

Preferred Certification SAFe Scrum Master or equivalent

Experience

Minimum Years of Experience     

3 years Scrum Master experience

Experience working with Jira and Confluence as well as other program management tools

Experience in status reporting, dashboards, and Jira admin experience a plus.

Knowledge, Skills, and Abilities

• Knowledge of Agile and Lean principles and practices.
• Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
• Excellent communication skills, essential for collaborating with teams and talking with management and other non-team individuals.
• Prior experience leading through influence.
• Ability to work with and lead a team.
• Familiarity with Software Development Life Cycle (SDLC); Experience developing/managing digital capabilities preferred.
• Problem solving and conflict resolution ability.
• Outstanding organizational skills.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.   

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.   

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities.  As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.