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Form of work Job Details
Level: Experienced
Job Location: Administrative Offices (AO) - Largo, MD
Position Type: Grant Funded - Limited Benefits
Education Level: Associate Degree from an accredited col
Salary Range: $22.82 - $22.82 Hourly
Travel Percentage: Up to 50%
Job Shift: Days w/some evening and weekend hours
Job Category: Outreach Services/Programs
The Prince George's County Memorial Library System (PGCMLS) is currently hiring a full time Affordable Connectivity Program (ACP) Outreach Associate at our Administrative Offices in Largo, MD. This is a grant-funded position until March 31, 2025.
This position is responsible for the implementation of the Federal Communications Commission's (FCC) Affordable Connectivity Program to benefit residents of Prince George’s County that currently cannot afford broadband internet. The ACP Program Associate will present community outreach and enrollment sessions and digital literacy programs at locations throughout the County in order to maximize Affordable Connectivity enrollment. The ideal candidate will be friendly, helpful, flexible, and passionate about serving adults. They will also demonstrate a high attention to detail and innovative problem-solving skills.
Essential Functions:
- The ability to become familiar with all Affordable Connectivity Program provisions.
- Scheduling, managing, and administering outreach and enrollment events and digital literacy programs throughout Prince George’s County.
- Coordinating technology support and instructional materials for all outreach events.
- On a quarterly basis, discussing and evaluating ACP tactics with the team lead and colleagues; adjusting as necessary to attain program’s enrollment goals.
- Developing relationships with schools, community agencies, organizations and institutions with aligned missions to create mutually beneficial involvement both within and outside of the branches.
- Providing professional development to branch staff on the provisions of Affordable Connectivity Program.
- Traveling to various sites and centers throughout Prince George’s County and the region.
- Liaising with internal departments/branches and work teams for program development and implementation.
- Creating and maintaining office files and department records appropriately, including handling of confidential customer personally identifiable information (PII).
- Performing other duties as assigned.
Qualifications:
- Associate degree in a related field and commensurate experience.
- Excellent computer and digital literacy skills.
- Experience using Google Workspace, Adobe Acrobat, Skype, Zoom, various mobile devices, mobile device management systems, tablets, laptops, computers, and cloud applications.
- Strong sales and customer service experience in which goals were set and attained.
- Experience organizing community events in multiple locations provided free or for nominal cost.
- Bilingual in English and a second language highly preferred.
- Strong verbal and interpersonal communication skills; the ability to work effectively with diverse groups of people.
- Experience working with community-based groups.
- Demonstrate oral and written communication and presentation skills.
- Have commitment to community and public service.
- Willingness to travel (usually within the county), approximately 50% of the time.
- Constantly positions self to sit, walk, pull, push, bend and stoop; frequently moves or lifts up to 20 pounds.
Additional Information:
- This is a temporary, grant funded position through March 31, 2025.
- Interested candidates should apply online and upload a current resume. Click on the link below or visit us online at www.pgcmls.info.
- This is an ongoing recruitment and may close at any time without prior notice.
- PGCMLS offers orientation and training, professional development, growth opportunities, a friendly work environment, and so much more!
