Aesthetic Patient Sales Representative

Aesthetic Patient Sales Representative at Exclusive Plastic Surgery Practice

We are adding to our growing team. This is a tremendous opportunity to join a dynamic, fun and fast paced plastic surgery practice. We are looking for someone who is passionate, dedicated, confident and personable. The ideal candidate will have a likeable, outgoing personality and a drive to learn and grow.

Charlotte Plastic Surgery is the city’s premier plastic surgery practice and skin health center, located just east of the heart of Uptown with a remote location in Ballantyne. We are unique in that we tailor each experience to the specific patient and specialize in a full range of cosmetic options from basic skin care to complex, state-of-the-art surgical procedures. We provide our patients with the latest technology, the highest quality personalized service and the most dedicated and professional patient care. We are the only practice in Charlotte to win Charlotte Magazine’s coveted BOB (best-of-the-best) Award for plastic surgery, and we’ve been highly featured in both print publications (Scout Magazine, Charlotte Observer, New Beauty, Radiant Life, Lifestyle Magazine) and on television (Fox46, WBTV, WCCB, WSOC).

OVERVIEW: The Sales Representative is responsible for assisting the patient in making the decision to have surgery and assist them with payment or insurance questions. This position serves as the primary patient contact throughout the patient’s experience with Charlotte Plastic Surgery, from the initial patient contact through post-surgery follow-up. The position also serves as the primary non-medical liaison between the physician and the patient.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Makes and receives phone calls from patients seeking information about cosmetic surgery procedures. Follows a prescribed sales process to answers patient questions about practice, surgeons, procedures, and processes.
• Schedules new patient cosmetic appointments.
• Confirms appointments via telephone call.
• Schedules surgical cases for all doctors. Works with OR staff on final scheduling for surgical cases.
• Meets with patient at time of consultation to discuss surgery, consultation with surgeon, answer questions, discuss concerns, develop quote for procedures, print quote and discuss with patient. Coordinate financing for patient as necessary.
• Provides patient interaction, including timely follow-up with letters, calls, e-mail, web contacts, etc.
• This is a sales type position with monthly and annual goals and targets.

EDUCATION, EXPERIENCE, and TRAINING:

• Previous cosmetic surgery experience required.
• Sales experience preferred.
• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

• COMPUTER SKILLS:
• Excellent skills in Microsoft Windows to include Word and Excel.
• Knowledge of electronic medical records systems preferred.
• Internet software.

What we offer:

• Full-time position
• Competitive compensation consistent with experience and skills
• Healthcare and vision insurance, 401K
• Paid time off (vacation and holiday)
• Amazing benefits

If you are interested in this exciting opportunity, please submit your resume with cover letter. Please do NOT call or visit our practice regarding this opportunity or you will not be considered.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus opportunities

Work Location: In person