Adventureland Park - Guest Services Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
The Guest Services Supervisors are dedicated to providing excellent customer service to all Park Guests and Team Members. In addition, they work directly with the Admissions Manager and Operations Director while meeting and exceeding department expectations.
We are currently looking for a:
Adventureland Park - Guest Services Supervisor
Roles & Responsibilities:
Roles and Responsibilities:

• Serves as primary point of contact for all general park questions and inquiries
• Assigns task to other Guest Services Team Members
• Monitors interactions between Guest Services Team Members and Guests including email correspondence, phone calls, and follow ups
• Creates Guest Services weekly schedules
• Direct and transfers department specific requests to the appropriate manager
• Responds to guest needs appropriately and provides accommodations as necessary
• Actively listens to radio and relays relevant information clearly to all departments
• Manages and secures all guest and employee "lost-&-found" items.
• Provides exceptional guest service by treating all guests with courtesy and a smile
• Completes additional duties as assigned

Education: There is no minimum education requirement.
Skills:

• Safety-oriented mindset
• Desire to contribute to a supportive and effective team
• Excellent written and verbal communication skills
• Willingness to learn
• Ability to work in a fast-paced setting
• Customer service-oriented attitude
• Ability to work independently on multiple ongoing projects with the Operations Manager
• Flexible availability
• Ability to withstand heat and humidity

Team member benefits:
Working at Adventureland is about making people happy. It's about being independent and having fun, making new friends and earning extra money while doing so. As an Adventureland employee, you can be the smiling face that greets incoming guests, a cook that makes things happen in the kitchen or a ride operator that keeps people entertained and safe.
Adventureland Perks & Benefits:

• Flexible schedule
• Competitive compensation
• Free admission to Adventureland and all Palace Entertainment parks on your days off
• Discounts on Retail items and at Food stands at Adventureland
• Invitation to exclusive employee events throughout the season

We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland. Apply today!
Do not miss the chance to spark your career now!