Admissions Registrar, Towson, Full Time, Evening

Responsibilities:

• Under general supervision, performs various clerical duties to ensure accurate patient registration. Interviews patient/representative to obtain data, complete forms, and enter information into patient registration, billing and EMR systems.
• Answers phones in a timely and professional manner. Serves as one of the first points of contact to patients, their families/representatives, outside agencies, and referrers, delivers a high level of customer service.
• Collaborates with other Sheppard Pratt departments in a collegial manner that promotes coordination.

Requirements:

• Work requires strong oral and written communication skills as well as customer relations sufficient to perform admissions registration duties- acquired through a high school education.
• Work requires strong customer service skills and/or admitting registrar experience and the ability to enter and retrieve data using a computer- acquired through one to two years of experience.
• Must be able to operate photocopier and computer.
• Work requires substantial interpersonal skills to communicate effectively with patients, families, staff, and referral sources, sometimes under stressful circumstances (75-90% of work time).
• Work requires analytical ability sufficient to gather data, maintain records and files, and handle routine, noncomplex administrative details.
• Work requires collecting data, managing priorities, and entering patient data in computer, which frequently produces a high level of mental/visual fatigue and stress (51-80% of work time).
• Generally sedentary work, but requires standing and walking in order to photocopy, file, and run errands within and between buildings on grounds (for up to 10% of work time).