Admissions Counselor

The Admissions Counselor works closely with the Marketing Department and the facility-based leadership to support enrollment and engagement activities for Lifeskills South Florida. The role will serve as the key on-site Admissions Counselor, receives all inquiry and referral calls, conducts onsite client/family tours and communication. The role will also assist with creating and designing client and family facing communication for social media and website content.

Relationships and Contacts

Within the organization: Initiates and maintains frequent and close working relationships with the Marketing Manager, Business Development and Outreach teams throughout the Odyssey network and Lifeskills South Florida operational and clinical leadership to help with front end call management and client/family enrollment.

Outside the organization: Initiates and maintains frequent and close working relationships with vendors, agencies, clients, current and future program participants and advertisers.

Essential Responsibilities

1. Responds to program inquiries in  appropriate and effective manner; communicating knowledge of programs, prices, and admission protocols.
2. Communicates with referents, program participants, and families appropriately and effectively.
3. Uses the referral process as a means of building relationships with new referents.
4. Coordinates and facilitates tours and communicates about program differentiators and key features to potential participants, families, and referents.
5. Assesses incoming enrollment applications for potential treatment needs and refers to the appropriate level of care.
6. Completes all required paperwork to facilitate a smooth enrollment process.
7. Plans and coordinates all enrollments and acts as the concierge to ensure that the admissions process proceeds smoothly.
8. Demonstrates the ability to engage clients and families seeking help for internet and gaming addictions.
9. Gathers program pictures and client stories to use through the enrollment, social media and digital forums.
10. Demonstrates and facilitates customer-oriented engagement of clinical partners, clients and families.
11. Maintains enrollment and referral information within the Salesforce database to assist with professional, participant and family strategic communication.
12. Supports and promotes an ongoing social media presence for the Greenfield Recovery Center:
    1. Creates and maintains calendars supporting the strategic plan
    2. Promotes a positive social media presence through posting comments and interactions
    3. Analytics on success / failure of social media
    4. Looks for new advertising opportunities on social media
13. Coordinate the facility tours, events and targeted meetings and conferences with community partners.

Additional Responsibilities

1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
2. Assists in promoting and ensuring that the mission, goals and objectives of SH are understood and actively supported by the employees. 

 Education and Experience

Position requires 2 + years of related experience.  Bachelor’s Degree preferred.  Ideal candidate should be outgoing, sales-oriented, and able to proactively assist callers who are weighing treatment options for themselves or loved ones.  Familiarity with general psychiatric conditions, eating disorders or working experience in behavioral health treatment settings/sales a plus. Demonstrates desire to drive for results; steadfastly pushes self to consistently meet and/or exceed goals.  Can quickly find common ground and solve problems in collaborative team setting.

       Physical Requirements

• While performing the duties of this job, the employee will be required to communicate with peers, clients, families, and other facilities and/or vendors.
• Performs duties that require the employee to sit or remain stationary for extended periods of time.
• Job performance will require the ability to move throughout the building and may require walking around facility grounds.
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• Ability to move up to 50 pounds.

Other Requirements

Position requires incumbent to have a valid driver’s license and vehicle insurance.  

Skill Competencies

• Demonstrates the working knowledge of the admissions process.
• Demonstrates desire to work with clients with eating disorders.
• Must follow all privacy and confidentiality requirements and regulations.
• Must possess clear understanding of safety and security standards of SH and the employee’s role within those standards.
• Demonstrates strong problem solving and analytical skills and the ability to use sound judgement
• Demonstrates excellent verbal and written communication skills, while building and maintaining professional relationships.
• Must work within the guidelines of facilities Code of Ethics.
• Demonstrates a strong belief in and commitment to the goals and mission of The Eating Disorder Network.

1. Performs other duties as assigned.

Lifeskills South Florida provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment.[company name] reserves the rights to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.”