Admissions Call Center For Evenings/Nights- Mental Health & Substance Use

About us:

Retreat Behavioral Health is a leading provider of comprehensive Mental Health and Substance Use services both residential and outpatient. We are a community that believes in the transformative power of compassion, respect, and acceptance dedicated to helping individuals and their families overcome the challenges of Mental Health and addiction by providing the highest quality care and support. We understand that true healing extends beyond medical and clinical treatment—it's about fostering an environment where individuals, families, and communities find solace, support and rejuvenation.

Retreat Behavioral Health is where healing happens.

Our Mission: The Heartbeat of Our Company

At the core of everything we do is our mission: to provide compassion, respect, and acceptance to individuals, families, and the communities we serve. We are more than a healthcare behavioral health provider; we are a force for positive change, creating a healing environment that extends far beyond the walls of our facilities.

Role Summary:

As an Admission Coordinator/Specialist, you will be responsible for handling primary inbound calls from individuals struggling with the decision to seek treatment for Mental Health and Substance Use disorders. You will also interact with concerned family members and loved ones who are seeking help for their relatives. Your role is crucial in influencing and encouraging patients to make the decision to admit themselves for treatment and guiding them towards the appropriate level of care.

• Inbound Call Handling: Handle incoming calls from prospective patients, their family members, or loved ones with empathy and professionalism.
• Assessment and Information: Gather essential information about the caller's situation, including the nature and severity of their Mental Health or Substance Use concerns.
• Provide Guidance: Offer information about the different treatment options available, explaining the benefits of residential and outpatient care and helping individuals and families understand what to expect.
• Influence and Encourage: Use effective communication and counseling skills to influence and encourage patients to make the decision to seek treatment and take the next step in their recovery journey.
• Admissions: Coordinate the admission process by collecting necessary documents and information to ensure a smooth transition into treatment programs.
• Follow-up: Maintain regular contact with prospective patients and their families to address questions, provide support, and ensure a seamless admission process.
• Documentation: Keep detailed records of all interactions and admissions-related activities in accordance with company policies.

Qualifications:

• Previous experience in sales, counseling, or admissions, especially in the healthcare or Mental Health/Substance Use field, is a plus.
• Excellent interpersonal and communication skills.
• Empathy, patience, and the ability to show understanding towards individuals and families in crisis.
• Strong problem-solving abilities and the capacity to handle difficult and emotionally charged situations.
• Ability to work collaboratively with the clinical and administrative teams to ensure a smooth admission process.

Join us:

With a presence in three states, Retreat Behavorial Health has provided healing and support to over 48,000 patients since our inception in 2011. We offer not just a job but a life-transforming opportunity. We are not just creating a workplace; we are cultivating a team—a team dedicated to healing, growth, and mutual support. Join us on this journey, where every day is an opportunity to make a meaningful impact and experience the fulfillment that comes from being a part of something extraordinary. Here, you're not just an employee; you're a vital force in the healing enjoinment we're building together.

Retreat Behavorial Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and supportive work environment for all.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Shift availability:

• Night Shift (Preferred)

Work Location: In person