Admissions Assistant

Availability: Saturday-Wednesday 10:00am-6:30pm

POSITION SUMMARY

The purpose of your job position is to obtain the required information and admit residents in an efficient manner, with the facility's established policies and procedures, and as directed by management.

The Admissions and Social Services Assistant will treat each resident fairly, kindly, and show them dignity and respect. They will refer to each resident by their name. They will communicate clearly, empathetically, and effectively when speaking to residents, family members, visitors, all staff and governmental agencies. They will work cooperatively with all departments and multidisciplinary teams. They will demonstrate patience, initiative and willingness to assist residents that may be difficult or in discomfort. They will relate all pertinent information concerning a resident's condition to a charge nurse as required. They will be committed to always doing the right thing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Keeping a log of all admission packet sign-ins

Meeting with newly admitted residents and ensure 100% compliance in admission packet sign-ins

Partnering with Administrator, Marketing Director and Social Services to complete tasks

Conducting sales calls to physicians, hospitals, medical groups, etc. in conjunction with the Marketing Director

Updating the Customer Relationship Management (CRM) module in Point Click Care daily

Overseeing inquiries from physicians, hospital discharge planners, etc. and Respond to all referrals within 15 minutes of receipt

For PDPM compliance, ensure all new admissions to the facility have proper documentation discharge summary, therapy notes, nursing notes, and medication list

Protecting each residents file and data with confidentially per HIPAA standards

Making phone calls to set up transportation or doctor appointments

Providing residence and family Medicare/Medicaid and financial information when requested

Maintaining social service progress notes according to the resident’s treatment plan

Updating the social service directory

Obtaining information from community social health and welfare agencies to meet residents needs

Protecting each resident's file and data with confidentiality per HIPAA standards.

Abiding with all facility policies and procedures including not disclosing user ID codes and passwords

Providing tours in a professional manner

Attending meetings as required

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies these are the only duties you will be required to perform as directed by management. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

REQUIREMENTS

Education / Licensure

Must have a high school diploma or GED

Social Services Designee (preferred)

Qualifications / Experience

Must have minimum of 1 year experience working admissions and/or social services in skilled nursing setting

Must be able to read, write, understand and communicate proficiently in English language

Must be familiar with Medicare, HMO, Medi-Cal and medical terminology

Working Conditions

Work environment may be warm

May encounter frequent interruptions

May be involved with residents, family and government agencies

May be requested to work beyond scheduled working hours at times

May be exposed to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses

Physical Requirements

Must be able to move intermittently throughout the day

Must be able to push, pull, move and or lift up to 25 lbs. to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 15 feet

• Per California state mandate, the COVID 19 vaccine is required for this position.