Administrative/Customer Service Supervisor

For over 35 years, Contractors State License Schools (“CSLS”) has been the leader in helping construction contractors get licensed with the State of California, create their own businesses, and SUCCEED. We also help contractors obtain their various specialized trade certifications in the construction industry. Our adult students will thank YOU for helping them accomplish their goals and reach their dream of ultimately owning their own business!

We are seeking a full-time Administrative/Customer Service Supervisor to help our customers inquiring about our programs, services, and assist with forms and applications at our Van Nuys area office and surrounding areas.

Benefits:

• Bonuses and Incentives
• 401(k) Matching
• Profit Sharing - 100% employer paid benefit!
• Health Insurance - 85% employer paid health insurance benefits!
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Paid Time Off
• Flexible Spending Account
• Company Events

Job Details:

• The Operations Supervisor is responsible for the day to day supervision of 6-10 employees in multiple locations in Southern California.
• Will be responsible for day to day administrative support, recruitment, terminations, personnel performance reviews & payroll process.
• Travel & site visits required on a monthly basis.
• Responsible for training staff and providing location coverage when necessary.
• Will be required to ensure that operations run smoothly in multiple locations.
• Review staff performance daily and monitor productivity rate, prepare reports on their management, that may be in the form of personnel or procedural changes. Ensure the overall productivity and quality of service for multiple locations.
• Assist customers as needed.
• Must possess good oral and written communication skills, ability to train employees on policies and company operational procedures.
• Must be able to provide support, motivate and manage their employees daily.
• Must have and be able to convey a positive and can-do attitude for our employees.
• Must be able to work closely with all members of the management team.

Requirements:

• Education: Must have a high school diploma.
• Supervisory experience: 4-5 years of relevant work experience and strong supervisory skills.
• Experience managing multiple locations desired but not required.
• Spanish: Required
• Comfortable multi-tasking and prioritizing tasks, strong phone and email (outlook) skills, data entry experience, and customer service skills required.

Work Hours: Monday - Friday Typical Office Business Hours (Varies)

Salary: $66,560.00 per year + plus potential monthly bonuses

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: In person, on-site

Contractors State License Schools is dedicated to its employees – please join in on our success!!

Job Type: Full-time

Pay: From $65,560.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person