Field Service Supervisor

Company Description
Veolia Group aims to be the benchmark company for ecological transformation. With nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources and replenish them. In 2021, the Veolia group provided 79 million inhabitants with drinking water and 61 million with sanitation, produced nearly 48 million megawatt hours and recovered 48 million tonnes of waste. Veolia Environnement (Paris Euronext: VIE) achieved consolidated revenue of 28,508 billion euros in 2021. www.veolia.com
Job Description
We are hiring for the Elga Labwater business unit, a division of Veolia Water Technologies. We are seeking a highly motivated and experienced Field Service Supervisor to oversee and manage our West coast Field Service team. The Field Service Supervisor will be responsible for ensuring the successful execution of all Field Service activities, including installations, repairs, and preventative maintenance. The ideal candidate will possess excellent leadership and communication skills, have a strong technical background, and be committed to providing exceptional service to our clients.
Responsibilities:

1. Provide a high level of service to customers in your own territory, plus supervise and coordinate the activities of the West coast Field Service team, to ensure efficient and effective operations.
2. Develop and implement work schedules, assignments, and resource allocation plans to meet client service requirements.
3. Monitor and evaluate team performance, providing guidance and coaching as needed to ensure high-quality service delivery.
4. Collaborate with the management team to establish and maintain service standards, policies, and procedures.
5. Conduct regular site visits to oversee Field Service operations, ensuring adherence to safety protocols and quality standards.
6. Serve as the primary point of contact for escalated customer inquiries or issues, resolving problems and ensuring customer satisfaction.
7. Prepare and maintain accurate records and reports related to Field Service activities, including work orders, service requests, and customer feedback.
8. Identify opportunities for process improvements, cost reductions, and increased efficiency within the Field Service department.
9. Stay updated on industry trends, technologies, and best practices to recommend and implement innovative service solutions.

Qualifications

1. Bachelor's degree in a relevant technical field or equivalent work experience.
2. Proven experience in a supervisory role within a Field Service environment.
3. Strong technical knowledge and understanding of Field Service operations, including installations, repairs, and maintenance.
4. Excellent leadership, organisational, and problem-solving skills.
5. Effective communication and interpersonal skills to interact with team members, clients, and vendors.
6. Strong customer service orientation with a commitment to delivering exceptional service.
7. Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
8. Proficient in using computer software and systems related to Field Service operations.
9. Valid driver's license and willingness to travel to various job sites as required.

Additional Information
VWT offers you competitive compensation, a hybrid workplace environment, and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.
Around the globe, Veolia helps cities and industries to manage, optimize and make the most of their resources. The company provides an array of solutions related to water, energy and materials - with a focus on waste recovery - to promote the transition toward a circular economy.
EOE/AA-M/F/D/V
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.