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Form of work(Contingent upon available funding): 15.00 - 17.50, Hourly Work Schedule: Monday - Friday 8:00 - 5:00 Faculty Appt Period: Job Summary: Answer incoming telephone calls through the department's automatic call distributor (ACD), respond to bursar e-mail; greet, screen or refer individuals who have come to see the Bursar, Assistant Director or Financial Counselor.
Responsible for researching records, preparing account analysis, answering 1098t questions, bursar website questions, accepting and recording receipt of Express letters, packages and supplies, processing office mail, and accepting/processing refund checks.
Other duties as assigned. Special Instructions to Applicants IMPORTANT: The following documents and information are required for consideration: *Online Application, * Cover Letter, *Resume, *List of previous supervisors’ names and phone numbers, *List of three references. The expectation of the Bursar Office is staff agree and are aware to comply with the ethical and legal responsibility to protect the privacy of students, prospective students, faculty, staff, alumni, donors, and others, including obligations to protect and safeguard confidential information. The Bursar Office is responsible for collections of past due accounts. Therefore, to be considered as an applicant, your bursar account must be in good standing with the University. This policy applies to all applicants considered for employment.Education & Experience Position Qualifications: Required:
High School/GED and four years experience in customer service and/or clerical duties.
Understanding and proficiency in customer service. Excellent communication skills. Practices good interpersonal skills when working with others. Capability to maintain the strictest confidentiality. Good problem-solving, research, and public relations skills. Aptitude for computerized record keeping systems and analytical ability. Team oriented in carrying out tasks with co-workers. Ability to cope with stress in a positive manner. Strong attention to detail. Flexibility to handle multiple priorities with poise and professionalism. Proficient in MS Office software, mainframe computer systems, and ten-key.
All employees must sign a Bursar Confidentiality Contract to ensure staff agree and are aware to comply with the ethical and legal responsibility to protect the privacy of students, prospective students, faculty, staff, alumni, donors and others, including obligations to protect and safeguard confidential information. Since this office is responsible for collections of past due accounts, all Bursar Office employees bursar accounts must be in good financial standing. Therefore, this policy applies to any and all successful applicants considered for employment.
Preferred:
Higher education administration; OSU experience; Bursar Office experience; Proficiency using Outlook e-mail.
Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.
