Administrative Operations Assistant

Looking for a team atmosphere? An organization that truly cares and looks out for all of their employees? A company that puts company CULTURE first? RCL Mechanical is a locally owned and operated business, known for high-quality plumbing, AC, and heating services in Taunton and the surrounding areas in Bristol County and the South Shore Region. RCL Mechanical is committed to its employees and their growth, not only within the company but within their community. The secret to our company’s success is in the hands of our employees, and every employee has a voice here at RCL Mechanical!

The Position
Operations Assistant is a well rounded person that excels in a fast paced environment. Assisting with the overall responsibility for the success of the company. You will be assisting c-suite executives on daily operations at a high level.

Responsibilities:

• Calendar & Email management
• Schedule internal and external client meetings (both in person and via Zoom or MS Teams)
• Update and manage scheduling lists and task lists
• Coordinate and manage travel itinerary
• Entering and maintaining detailed client information in a CRM database
• Develop strong familiarity with clients, carriers, and client relations.
• Screen incoming phone calls and emails
• Onboarding employees and assisting with human resources
• Assist with marketing efforts
• Assist with sales calls and lead generation
  
• Develop systems and standard operating procedures
• Manage supplies and office inventory
  
• Manage miscellaneous special projects throughout the day to day operations
  
• Represent our Core Values

Qualifications:

• Self motivated
• In-depth knowledge of technology, and developing systems and standard operating procedures
• Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and other stakeholders.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Strong problem-solving and decision-making skills, with the ability to think critically and analyze situations.
• Service Titan experience is a plus

Requirements

• Minimum of 3 years of experience
  
• Positive attitude
• Deadline driven
• Excellent written and verbal communication skills
• Must possess excellent organizational skills
• Proficient in office software (Word, Monday.com, Excel, Google Drive, etc.)