Administrative Asst

Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.)

• Major responsibilities: under immediate supervision, perform basic, routine administrative duties, following well defined, standard procedures, assist with document processing, assist in compiling special reports and request information from other areas, assist in filing and retrieval of information in both hard copy and electronic formats, answer telephone, take messages, communicate via electronic mail as necessary, receive and distribute incoming and outgoing mail, use keyboard (computer/typewriter) to enter data, perform calculations and/or retrieve information, operate a wide variety of electronic and mechanical office equipment.

• Communication and interpersonal skills: listens to and understands written and verbal instruction, communicates effectively with co-workers and other employees and/or customers outside work area, answers phone calls clearly and with a friendly, helpful tone, records messages accurately with appropriate information, works effectively and productively with others, actively helps others with assignments as necessary to maintain department productivity.

• Customer focus: answers customer questions but knows when appropriate to refer questions or issues to others, actively learns the function of the department and each employee responsibility to assist customers more effectively, exhibits concern and sensitivity to others.

• Problem solving and initiative: applies basic education and training in job responsibilities and assignments; asks questions when unsure of how to handle an assignment and demonstrates ability and initiative to handle assignments beyond the basic, routine level.

• High school or GED

• Successful completion of the Support and Administrative (SASS) selection tests are required for this position.

SP20-003$21.07-26.34 USDIt is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.