Administrative Assistant

Summary:

Primary support for activities pertaining to client satisfaction and serve as key contact for select accounts.

Essential Duties and Responsibilities:

• Log and track all client requests.
• Distribute client updates, requests, and any necessary info to appropriate staff.
• Manage monthly reports, as needed.
• Work closely with account manager.
• Work closely with management, IT, FSE/DC and CFM staff to meet client expectations.
• Monitor quality and accuracy of all outgoing printed material for client (forms, labels, envelopes, reports and correspondence).
• Keep management abreast of relevant client issues and concerns.
• Maintain inventory levels and reordering procedures of the client.
• Follow-up inter-departmentally to ensure client requests are processed in a timely manner.
• Coordinate mailings and special projects.
• Work with RC supervisors to train and update CRRs regarding clients’ products and programs.
• Assist when necessary with training, coordination and development of materials.
• Continually document and update procedures and daily processes as necessary.
• Recommend corrective services to adjust customer complaints.
• Answer inbound phone lines related to clients and supply requested information in a timely manner.
• In account manager’s absence field questions, problems and requests.
• Serve as back-up in call center as needed

Skills Required

• Exceptional customer service, interpersonal and communication skills
• Strong Excel and Word background
• Strong organizational skills
• Able to work well independently
• Experienced in office protocol
• Professional appearance
• Self-motivated

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: Remote