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Form of workJob Description
Job Description:
* Responsible for the administrative support functions of the Support Services Departments and management teams. This position provides clerical support and receptionist duties to the department.
* Essential Duties:
* Responsible for answering all incoming calls, inquiries and greeting visitors to the department.
* Uses telephone answering scripting when receiving calls.
* Responds to all requests from customers with a can do attitude.
* Follows up on requests with a sense of urgency.
* Distributes messages and requests to appropriate personnel upon receipt.
* Uses several different computer programs to enter department data, record-keeping, and generate reports.
* Maintains a clean environment in the desk and office area.
* Maintains office supplies for use by all management team members and places orders for replacement.
* Demonstrates Customer Service, Role Proficiency, Teamwork, Resource Management, Flexibility, Quality Initiatives and Leadership, and Personal Accountability as defined by the organization, department and unit.
* Manages information appropriate to role by providing timely and appropriate input by using and transmitting information in print, verbal, and document forms appropriate to job tasks.
* Assists with the hiring of department personnel including setting up interviews, pre-hire assessments, drug, and background checks.
* Processes all benefit and HR paperwork for new hires and establishes employment files.
* Works closely with the corporate office to coordinate the hiring and start of all new department personnel.
* Processes department time cards and payroll reports and submits within established deadlines.
* Provides information, assistance, and introductions to new staff.
* Maintains all department personnel records including training records, personnel files, required regulatory documents and general information as established by the facility and department.
* Treats all patient, employee and staff information as confidential.
* Follows the HIPAA policy as established by the facility and department.
* Answers calls and requests for patient transport department and dispatches transporters as needed. Attends all required in-services designated by the facility and or department.
* Understands and exemplifies the philosophies and values of the Healthcare Support Services.
* Ability to type in a word processing environment at 50 words per minute.
* Ability to communicate effectively in both written and verbal formats.
* Enjoys working in a team environment interacting with a variety of departments.
* Must possess excellent customer service skills.
* Must possess excellent communication and interpersonal skills treating others with respect.
* Able to work independently, establishes priorities and makes decisions without close supervision.
* Ability to handle multiple tasks at one time.
Education/Training:
* High School Diploma or GED is required.
* Associate degree or advanced business training is preferred.
Job Knowledge/Experience:
* Two years of proven success in an Administrative Assistant role or related business role is required.
Language/Writing Communication: Required:
* Ability to use a personal computer in a Windows environment. Knowledge of general business software programs.
* Responsible for the administrative support functions of the Support Services Departments and management teams. This position provides clerical support and receptionist duties to the department.
* Essential Duties:
* Responsible for answering all incoming calls, inquiries and greeting visitors to the department.
* Uses telephone answering scripting when receiving calls.
* Responds to all requests from customers with a can do attitude.
* Follows up on requests with a sense of urgency.
* Distributes messages and requests to appropriate personnel upon receipt.
* Uses several different computer programs to enter department data, record-keeping, and generate reports.
* Maintains a clean environment in the desk and office area.
* Maintains office supplies for use by all management team members and places orders for replacement.
* Demonstrates Customer Service, Role Proficiency, Teamwork, Resource Management, Flexibility, Quality Initiatives and Leadership, and Personal Accountability as defined by the organization, department and unit.
* Manages information appropriate to role by providing timely and appropriate input by using and transmitting information in print, verbal, and document forms appropriate to job tasks.
* Assists with the hiring of department personnel including setting up interviews, pre-hire assessments, drug, and background checks.
* Processes all benefit and HR paperwork for new hires and establishes employment files.
* Works closely with the corporate office to coordinate the hiring and start of all new department personnel.
* Processes department time cards and payroll reports and submits within established deadlines.
* Provides information, assistance, and introductions to new staff.
* Maintains all department personnel records including training records, personnel files, required regulatory documents and general information as established by the facility and department.
* Treats all patient, employee and staff information as confidential.
* Follows the HIPAA policy as established by the facility and department.
* Answers calls and requests for patient transport department and dispatches transporters as needed. Attends all required in-services designated by the facility and or department.
* Understands and exemplifies the philosophies and values of the Healthcare Support Services.
* Ability to type in a word processing environment at 50 words per minute.
* Ability to communicate effectively in both written and verbal formats.
* Enjoys working in a team environment interacting with a variety of departments.
* Must possess excellent customer service skills.
* Must possess excellent communication and interpersonal skills treating others with respect.
* Able to work independently, establishes priorities and makes decisions without close supervision.
* Ability to handle multiple tasks at one time.
Education/Training:
* High School Diploma or GED is required.
* Associate degree or advanced business training is preferred.
Job Knowledge/Experience:
* Two years of proven success in an Administrative Assistant role or related business role is required.
Language/Writing Communication: Required:
* Ability to use a personal computer in a Windows environment. Knowledge of general business software programs.
