Admin Support Specialist

Description:

Join Our Team!

A flexible schedule, paid weekly, working in the community, making a difference, being surrounded by a great team, and maintaining work/life balance: This is what you can expect working at employU!

Our team works within the disability community to empower our customers with the knowledge, connections, and the confidence required to achieve independence by establishing a sustainable career. Because we are always expanding, there is always an opportunity for growth for those looking for career advancement.

Full-time employees are offered:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Bonus Potential (eligible positions)
• Flexible work schedule for exceptional work/life balance

Part-time employees may be offered:

• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Employee Assistance Program (EAP)
• Flexible work schedule for exceptional work/life balance

Want to get a glimpse into the employU atmosphere? Watch this video https://youtu.be/K6Hf9jusJlA

Requirements:

This position pays $18.00 an hour.

POSITION SUMMARY

The Admin Support Specialist performs general administrative tasks, supports the billing function and ensures the friendly reception of office guests.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Administrative Support

Greets and welcomes office guests.Answers, screens and routes inbound phone calls to staff members.3. Takes and e-mail’s messages to staff members; checks and forwards faxes to staff.4. Opens and distributes office mail; receives and ships packages.5. Adds and removes employee information in the phone management system.6. Manages inventory of office equipment and keys; distributes office equipment and keyswhen necessary.7. Completes requests for information such as mail and emailing marketing materials to staff.8. Keeps Partners module updated.9. Assists HR by emailing received documents; runs and shares reports for disability determinations.10. Follows up on outstanding issues involving clients, vendors or other issues.11. Maintains and cleans office breakroom and common areas.12. Assists staff members and clients as needed.13. Completes assigned projects in a timely manner.14. Completes related tasks as directed.

Billing Support

1. Receives billing authorizations from Vocational Rehabilitation Counselors; stamps authorizations with a signature; mails authorizations back to the Vocational Rehabilitation Office for payment.?
2. Enters billing authorization sent dates in the CRM.
3. Performs OJT reimbursement collections tasks as necessary.
4. Sends email communications to request payment of Vocational Rehabilitations Counselors with outstanding OJT?authorizations?over 60 days.
5. Fields calls and emails from Vocational Rehabilitation Counselors and staff in regards to outstanding collections.
6. Resends documentation to Vocational Rehabilitation staff as requested.
7. Documents when the authorization is request is sent and when the authorization is received in the CRM.
8. Completes special projects as assigned.
9. Completes other related tasks as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Job Knowledge
• Communication
• Customer Service Skills
• Organizational Skills
• Detail Oriented
• Accuracy
• Time Management

SKILLS & ABILITIES

Education: High School Diploma or equivalent required.

Experience: Minimum of one-year administrative experience.

Computer Skills: Proficient with Microsoft Suite, Adobe and web-based database

systems; CRM experience preferred.

Other Requirements:

• Ability to follow accurate directions.
• Must have own computer, printer, smartphone with data plan and high-speed internet connection.

Supervision: No supervisory responsibilities.

Travel: No travel required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

These conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Office setting.

Physical: Standing, walking and prolonged periods sitting at a desk and working on

a computer. Must be able to lift up to 10 pounds as needed.

Vision: See in the normal visual range with or without correction; vision sufficient to read

computer screens and printed documents.

Hearing: Hear in the normal audio range with or without correction.