Adjuster (R1787)

This job is primarily responsible for adjusting both Multi-Peril Crop Insurance (MPCI), Private Products and Named Peril claims within a given territory. Servicing customers (both policyholders and agents) is the top priority.

Essential Duties & Responsibilities

This list is meant to be representative, not exhaustive nor imply that these are the only duties to be performed by the incumbent in this job. Some incumbents may not perform all the duties listed or may perform related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Actual responsibilities will vary depending on daily needs and type of customer supported.
• Build and maintain professional relationships with the Area Claim Supervisor (ACS), policyholders, agents, and other adjusters.
• Record and transmit loss information to accurately determine potential damages in accordance to established loss adjustment procedures (FCIC, NCIS and Company).
• Complete field inspections, read maps and aerial imagery, measure fields and measure storage bins.
• Utilize company software proficiently including daily monitoring of all company communications (email, Webex, text, etc.).
• Follow FCIS, State, and Company rules and regulations, policies, and procedures for MPCI and Private Products.
• Work out of a home office.
• Complete initial and ongoing training and certifications as required by FCIC and State Regulations.
• Explain adjusting procedures and related findings to the policyholder and agent.
• Perform fact-finding and investigate crop damage, record information, and transmit information to accurately determine potential indemnities.
• Willingness to learn new crops.
• Other duties as assigned.

Position Requirements

Education

Required - High school diploma or equivalent, or equivalent combination of education and experience.

Preferred – Bachelor’s degree in agriculture.

Experience

Required – None.

Preferred – 2 years’ experience handling crop insurance claims.

License/Certification

Required – Valid driver’s license and satisfactory driving record.

Required – CAPP certification and applicable State license.

Knowledge, Skills, and Abilities

• Basic mathematical skills (add, subtract, multiply, divide).
• Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization.
• Ability to complete documentation requirements.
• Ability to utilize analytical thinking; find facts and solve problems.
• Ability to remain self-motivated and efficient.
• Ability to work both in an office setting and outdoors in a farm environment.
• Ability to work well both independently and within a team environment.
• Ability to remain focused on exceptional customer service, both internally and externally.
• Working knowledge of crop insurance regulations, policies, procedures and best practices.
• Works effectively under pressure and able to work within tight deadlines.
• Willingness to take initiative and work with minimal supervision.
• Strong time management skills with ability to prioritize.

Physical Requirements & Work Conditions

• Ability to lift/push/pull up to 50 lbs. occasionally; including ladders, bushels, ramps for off road vehicles.
• Ability to walk in agricultural fields, up to 3 miles.
• Ability to climb agricultural storage bins, up to 75 feet.
• Ability to climb, crawl, stoop, kneel and balance.
• Ability to climb ladders and perform work at significant heights.
• Ability to perform work in confined spaces.
• Ability to work outside in extreme weather conditions.
• Ability to work in an environment with high dust levels around grain and other bulk products.
• Ability to meet requirement of and utilize all applicable PPE, when applicable.
• Ability to work extended hours, weekend, holidays and/or as needed.
• Uses peripheral vision and depth perception for tasks being performed.

Environmental Conditions

The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment.

Travel, up to 50% travel required; most travel is within 2 hours driving distance of the assigned home office. Some out of town travel may be required for trainings/meetings.

Job Type: Full-time

Pay: $48,000.00 - $57,813.26 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Work setting:

• Remote

Work Location: Remote