Accounts Specialist

This position is hybrid and required to be in the office minimum of two days a week based upon business need. In-state travel approximately 10% of work hours.

Salary range $52,499 - $65,499 annual; 5% - 10% sales incentive bonus

Closing date: Friday, March 29, 2024

Education and Qualifications:

• Minimum of three years insurance industry experience (health, dental, P & C, etc.).
• Must be proficient in Word, Excel and PowerPoint and have the ability to learn and proficiently use other computer programs such as Salesforce.
• Requires an active Colorado producer license or the ability to earn the license within 90 days.
• Requires a valid Colorado driver's license.
• Four-year degree in business or health administration preferred, or equivalent experience required.

Skills and Abilities:

• Well-developed ability to build and maintain relationships with various delivery channels and clients.
• Excellent customer service skills.
• Independent problem solving, critical thinking, research and analytical skills; able to interpret data/reports and effectively communicate impacts to Account Managers and clients.
• Basic underwriting acumen, including a general understanding of fully insured and self-funded arrangements, utilization reporting and general target loss ratio.
• Well-developed ability to prepare and deliver targeted client proposals.
• Demonstrated ability to analyze benefit plan designs and costs.
• Solid organizational, facilitation, attention to detail and time management skills; proactive, inquisitive and outcome oriented.
• Well-developed understanding of employee benefits environment, insurance business, products and competitors in the market.
• Solid ability to exercise initiative and judgment as well as make decisions within the scope of authority.
• Well-developed written and verbal communication skills with the ability to effectively craft and communicate targeted messages as directed by the Account Managers.
• Process improvement oriented; demonstrated ability to recognize and articulate opportunities for improvement.
• Team player with an appreciation of how sales related decisions impact the rest of the organization.

Essential Functions:

• Researches, gathers and collates information required to support the determination of specific strategies and plans to retain and grow business in the various target segments assigned in order to meet or exceed annual Sales and Client Services targets. Works in tandem with Account Management team in the execution of these strategies and plans.
• Builds relationships with various delivery channels and clients as assigned.
• Conducts relevant research and analysis in order to design attractive customer driven growth and retention solutions that make good business sense for DDCO for assigned book of business.
• Works in tandem with Account Management Team in the preparation of renewal and growth specific presentations, proposals and bids.
• Clearly and consistently communicates DDCO’s value proposition and adapts Delta Dental’s key differentiators to the needs of a specific audience.
• Responsible to clients for coordinating enrollment needs and scheduling, including preparation of pre-enrollment, post-enrollment and renewal materials for broker and/or client.
• Partners with Account Managers in all aspects of client management, including renewal, triage, and resolution of account issues and plan changes, reporting, and education.
• Understand and works in tandem with the Account Manager to maintain database information on each assigned account. Works with the Account Manager to collect and record information regarding rate and benefit history, contribution strategy, and competitive information, DDCO positioning data and employer benefit and company information.
• Works cohesively with all DDCO processes and functions to deliver seamless and high-quality service internally and externally. Contributes to continuous process improvement by generating and sharing opportunities for improvement at regular Sales and Client Services meetings.
• Maintains awareness and consideration of how Sales and Client Services decisions impact other DDCO processes and functions. Ensures quality deliverables to all processes and functions, with a specific emphasis on Group Administration and Analytics.
• Proactively probes for, and monitors, competitor intelligence, market environment and industry trends as well as satisfaction with Delta Dental of Colorado and our processes. Provides feedback to Marketing per the designated process.
• Contributes to continuous process improvement by generating and sharing opportunities for improvement at regular Sales and Client Services Meetings and adapts readily to change.
• Proficiently utilizes DDCO systems and client relationship management tools.
• Understands and intentionally applies DDCO’s documented values consistently in formulating and implementing various strategies for individuals and groups.

Working Conditions:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• Ability to perform the essential functions of the job with or without a reasonable accommodation.
• No physical effort beyond that is typically required in a normal office environment.
• Requires flexible time schedule. The potential for tight deadlines or time periods of high workload might require additional hours.
• Regular exposure to a computer screen.
• This position is a hybrid role that requires a minimum of two days in the office per week based upon the needs of the organization.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Delta Dental of Colorado offers a comprehensive compensation and benefits package. Some of the highlights from our benefits package include:

• Generous PTO
• 11 paid holidays
• 6 paid illness days
• Three affordable medical health plans
• Fantastic dental insurance plan
• Vision and hearing plan
• 401(k) match with immediate vesting
• Supplemental retirement savings plan
• Company-paid life insurance, short-term disability, and long-term disability policies
• Wellness program
• Tuition reimbursement
• ECO Passes for team members (we are near a light rail station!)
• Paid volunteer time off

Salary Range: $52,499 - $65,499 annual; 5% - 10% incentive bonus

Posting Close Date: March 29, 2024

Delta Dental of Colorado is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.