Accounts Receivable Collections Supervisor

Job Summary

Are you the type of person that enjoys rolling up sleeves and working with customers to resolve past-due balances or customer service issues? We are currently seeking a well-rounded, hands-on candidate to support a portfolio of approximately 1,200 to 1,500 domestic and international AR accounts.

Duties and Responsibilities

• Communicate by phone, post or email with all accounts that are past due.
• Daily review and action for all open A/R.
• Review and recommend accounts for research and reconciliation.
• Review and take action on credit hold orders.
• Process credits and refunds as needed.
• Setup, review, and update credit limits.
• Create, update, and maintain all customer credit files.
• Working to resolve customer’s short payments.
• Process and Review all Letter of Credits.
• Collaborate with the executive team, product managers, customer service and sales force to resolve customer disputes in a timely manner.
• Contact for collection agencies and internal or external attorneys.
• Negotiate payment plans as needed.
• Process accounts to be sent to legal or collections.
• Monitor and follow up with outside agencies and attorneys regarding collection accounts.
• Review the follow-up request for accuracy, completeness, and justification – Credit memo, refunds, and payment adjustments.
• Send account statements to customers.
• Act as backup for cash application department.
• Act as backup for invoices / billings.
• Work cross-functionally within the organization to resolve issues.
• Preparation of monthly bad debt reserve for Controller.
• Excellence in Customer Service

Qualifications and Skills

The ideal Collection Supervisor will have the following skills and qualifications:

• Associate degree in accounting/Finance (Preferred)
• Understanding of basic accounting principles including Accounts Receivables, accounts payable, invoicing, credits, debits, chargebacks, and credit terms.
• Proficient using Microsoft Products (Excel, Word)
• Demonstrated experience in implementation AR and collection “best practices” and standard.
• Strong Organizational Skills
• Analytical and critical thinking
• Excellent Communication skills
• Negotiation skills
• Flexible Schedule/Willing to work overtime when required.
• Multi-Tasking
• Experienced using ERP Applications such as Sage X3, preferred.
• Able to pass a financial background-check clean Background

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• AR Collections: 4 years (Preferred)
• Sage: 3 years (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Orlando, FL 32809 (Required)

Ability to Relocate:

• Orlando, FL 32809: Relocate before starting work (Required)

Work Location: Hybrid remote in Orlando, FL 32809