Accounts Receivable Collections Specialist

Job Type
Full-time
Description
Joe Taylor Restoration is seeking an Accounts Receivable Collections Specialist!
We are searching for an Accounts Receivable Collections Specialist who wants to fill an essential role on our team. Someone who wants to be part of a stable and growing company with inspiring core values and a strong work ethic.
Our Accounting team members are dedicated individuals who are proud to give their best, eager to support each other and collectively make a daily difference for the company and its customers. They are proactive, reliable, intellectually curious, and thrive in a fast-paced environment.
If it sounds like we are talking about you, we want to hear from you today!
The Accounts Receivable Collections Specialist is primarily responsible for the timely collection of payments on open receivables, the continuous update of our company CRM with collection efforts and payment information, and the timely filing of liens. Our Headquarters are based in the Palm Beach area, and we provide a statewide 24-hour emergency response to homeowners experiencing Bio, Water, Fire, or Mold related losses.
Requirements

• Collect on open balances of assigned customers, before lien due date, following the documented JTR collection approach.
• Research overdue accounts - investigate discrepancies.
• Communicate efficiently and effectively with the customer extensively via phone , email, and letters.
• Document all calls and collection efforts in our CRM software, providing information on all communication, interaction, and payment status updates.
• Monitor the Accounts Receivable Aging issued by our ERP system - currently transitioning from Quickbooks to NetSuite.
• Process payments via ACH, Credit Cards, wire transfers, and third-party checks.
• Collaborate and communicate with team members from other departments (Production, Admin, Billing) for the resolution of customer issues impeding payment.
• Maintain Direct communication with the Management team concerning lien decisions.
• Assist in processing liens, and satisfaction of liens.
• Assist in processing small claim losses against delinquent accounts.
• Cross-train in various roles to support the Accounting Team.
• Perform other duties or special projects as assigned by the supervisor.