Account Support Representative

Company Overview: Job Description:

• Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
• Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately.
• Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.
• Updates databases with documentation related to customer interactions and steps taken to serve customer needs.
• Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms.
• Handles requests for additional company materials.
• Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.

Qualifications:

Minimum Education:

• High School diploma or equivalent

Required Skills and Experience:

• Past experience in office setting a plus
• Strong Computer skills (i.e. MS Office, MS Excel, office equipment)
• Good organizational skills and ability to meet designated deadlines and productivity standards

Desired Skills and Experience:

• Ability to multi-task, work in a fast paced environment with daily productions, goals and quality standards
• Ability to work well with all levels of staff in a courteous, professional manner
• Understanding of workers’ compensation guidelines is a plus
• Intermediate to Advance Microsoft Office - Word, Excel, Outlook
• Ability to learn and adapt to internal software programs

Benefits: We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-VH1 #LI-Remote