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SalaryAccount Support Representative
Lancaster, PA
Who we are…
Based in Lancaster, PA, Clark Associates has been a disruptive force in the Food Service industry for 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team’s overarching goal is to provide creative and effective solutions to the unique needs and challenges of the chain restaurant sector.
What we offer…
- A competitive benefits package including paid time off, medical, dental coverage, and 401k match
- Opportunities for growth
- An on-site fitness center with instructional classes
- A newly renovated employee cafe replenished daily with fresh, healthy breakfast and lunch options
- Professional development courses and a resource library
- Opportunities for community involvement, luncheons, and professional development
- Personalized training
- A dog-friendly environment
- An engaged and vibrant team culture
- A focus on work/life balance
- Work-from-home opportunities
What we’re looking for from you…
- Excellent written and verbal communication skills
- Strong problem-solving abilities and a patient, customer-centric attitude.
- Empathy and active listening skills to understand customers' needs and emotions.
- The ability to multi-task and prioritize responsibilities effectively in a fast-paced work environment
- Adaptability to evolving processes and willingness to embrace change
- A strong work ethic with a high level of internal motivation
- An ambition to learn and grow both professionally and personally
- The ability to work effectively both independently and within a team framework
- Strong time-management skills to succeed in a hybrid work environment
- A desire to seek out avenues for both self-improvement and the improvement of our company
- A college education (preferred, but not required)
What you’ll be doing day to day…
- Handling incoming customer inquiries via various communication channels, such as phone, email, and live chat.
- Providing prompt, friendly, and accurate responses to customer queries, maintaining a professional and empathetic tone.
- Addressing customers' questions related to platform, order, and product issues in a timely manner, probing effectively to understand the root cause of the customer's concern.
- Offering expertise, ownership, and tailored support to specific chain clients on an assigned basis with the goal of increased loyalty and sales.
- Providing strategic solutions aimed at turning potentially negative experiences into net positive results.
- Educating customers about our products, services, policies, and procedures to enhance their understanding and usage.
- Proactively identifying ways to improve our standards, procedures, and operational efficiencies.
- Monitoring fulfillment issues and working with other divisions and external contacts to provide customers with timely order status updates.
- Maintaining accurate and comprehensive records of customer interactions, inquiries, and resolutions on various platforms.
- Learning about the food service industry, the products we sell, and the unique needs of the clients we serve.
If you’re ready for a challenging and rewarding career and have the ambition to succeed in a fast-paced and growing industry, we’d love to discuss the Account Support Representative position with you. Submit your resume and cover letter* today!
Cover letter is required.
