Account Supervisor, In-House Marketing Agency (Cigna Healthcare) - Hybrid

We're a full-service internal agency that just happens to take residence inside a global health company. A company with an incredibly ambitious mission: to improve the health and vitality of those we serve. We show up every day to advance this mission for The Cigna Group, Cigna Healthcare and Evernorth Health Services. It takes a heck of a lot of grit. But most importantly, it takes our unique blend of health care expertise and artful storytelling to craft the meaningful campaigns, content and experiences that inspire healthy action.

Position Summary

The Cigna Group's Internal Agency is seeking skilled agency Account Supervisor candidates to lead creative projects in support of Cigna Healthcare. You will combine a can-do, problem-solving attitude, with a client-service mentality, understanding "what it takes" to develop and execute creative projects. Candidates will be responsible for flawlessly delivering and executing creative campaigns and content on strategy, on time, on budget, and with superior quality. Reporting to the account director, the Account Supervisor will embody agency client service best practices, as an indispensable partner to clients and agency staff, with creation and maintenance of creative project status reports, project intake, statements of work, as well liaising with client teams to coordinate the execution of creative deliverables. The Account Supervisor will represent the best of our agency, establishing trust, setting, managing and meeting expectations and commitments, to help become the agency of choice for our partners.

What You'll Do

• Execute creative projects from intake/inception to completion, partnering with client and business partners/teams, matrix partners and agency staff to deliver a range of digital and printed marketing communications and campaign materials
• Drive the team's day-to-day activities in completion of ongoing projects and in creation of detailed and accurate statements of work and project plans and other project documentation
• Exercise effective communication skills to convey dependencies, commitments, project details and clarity of direction to help keep the team on track
• Take ownership of issues and the impetus to actively solve them
• Develop and deliver effective, creative briefs to partner marketing teams, ensuring plans are tied to business objectives and leverage the brand promise
• Facilitate business/segment presentations and internal briefings
• Champion stellar creative work throughout the business/segment approval process
• Forge strong client relationships inside and the outside the agency
• Develop and recommend ways to streamline communications; at the client level and internally within our team
• Opportunity to manage one direct report (Account Coordinator or Account Executive, depending on team/talent) learning how to manage people and projects in order to grow and develop leaderships skills
• Forge strong client relationships inside and the outside the agency
• Manage budget estimates and actual vs. proposed budget; compile billing and income forecasts and reports
• Commit to and exemplify our agency values (Intrinsically Motivated + Resourceful, Amazing + Awesome, Inspired + Enlightened, Passionate + Curious, Smart + Constructively Dissatisfied, Disciplined + Resilient)

• Bachelor's degree or equivalent work experience
• 5-7+ years of experience in within an advertising agency or highly strategic in-house agency, including a client-service/account management/project management function
• Organized and skilled in project management; must balance high-priority, long-term projects with short-term, immediate deadlines - and be able to direct and mentor team members to do the same
• Excellent communication and presentation skills with strong interpersonal skills
• Highly collaborative, driven, highly-motivated, compassionate and curious - An excellent communicator with a positive attitude and stellar listening, analytical, and problem-solving skills
• A positive attitude with a "get-stuff-done" mindset
• Flexible and able to thrive in fast-moving, highly-matrixed dynamic work environments
• Ability to work from a Cigna office 50% of the time, as needed by the business

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.