Account Representative

Position Purpose:

The Collector Car Network/Auto Hunters is seeking an enthusiastic and motivated individual to join our online auction team as an Account Representative. This is a full-time position located in Scottsdale, AZ. The Account Representative will assist customers with their online experience. Daily responsibilities will include but are not limited to guiding consignors and bidders through the auction process, acting as the first point of contact for all customer inquiries, providing product/service information, helping to resolve user account issues, managing vehicle submissions, collecting data and digital photos and monitoring live listings until bidding has concluded. The ideal candidate will be organized, detail-oriented, able to multi-task, possess excellent communication skills and works well in a team environment.

Primary Responsibilities:

• Manage high volumes of incoming and outgoing phone calls and emails in a professional manner.
• Coordinate internal and external resources to meet deadlines.
• Build rapport with customers through effective communication.
• Gain company product and services knowledge to ensure accurate information and effective solutions.
• Arrange auction listings to include photos, text and videos.
• Keep detailed and accurate records of all activity and documentation.
• Monitor live auction listings, assist with comments and facilitate post-auction communication.
• Work within Salesforce CRM, MS Office and other systems
• Meet customer service and call handling targets.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

EDUCATION and/or EXPERIENCE

• At least two years related experience required.
• Proven customer service experience
• Excellent written and verbal communication skills
• Strong phone etiquette
• Ability to navigate email and social media platforms.
• Dedication to providing exceptional customer experience.
• Working knowledge of CRM
• Must be comfortable with technology; strong understanding of MS Excel, Outlook and Word as well as other web and Windows applications.
• Experience with Photoshop is preferred.
• Ability to multi-task efficiently, manage heavy volumes of emails and phone calls.
• Self-starter
• Results-oriented
• Team player
• Bachelor's degree and/or equivalent experience
• At least two years related experience required.
• Microsoft Excel: 3 years (Preferred)
• Customer Service: 3 years (Preferred)