Account Manager

Purpose

The responsibilities of the Account Manager are to build and maintain business relationships with current customers and ensure all departments of Sacoma understand client and customer needs and ensure the needs are met by the products and services offered by Sacoma. The Account Manager will work to ensure customer satisfaction, resolve customer complaints, and maintain customer loyalty while sustaining company revenue and profitability with the results being a long-term, mutually beneficial partnership between Sacoma Specialty Products and its customers.

Essential Functions

• Maintain direct face to face, email, and phone communication with customers, building relationships with purchasing and engineering contacts within those organizations.
• Negotiate pricing and long-term agreements with customer purchasing managers.
• Communicate with other members of the sales team to ensure overall team effectiveness.
• Support the Accounting team with Accounts Receivable, Orders and Pricing enquiries, support the shipping team with EDI, order, and delivery issues.
• Enter data to track customer relationships and information.
• Help prepare, review, and approve pricing of RFQ’s (request for quotes) with inside sales personnel.
• Visit industry trade shows through exhibiting or walking the event to strategically promote Sacoma.
• Collaborate with Cross Functional Team (Engineering, Quality, Production, etc.) to ensure Customer satisfaction and that all customer requests have been fulfilled.

Requirements (Consider the required knowledge, skills, abilities, behaviors, and/or equipment)

• Bachelor’s degree in business administration, marketing, sales or similar field is beneficial, but not required.
• Previous customer service experience is beneficial.
• Ability to learn quickly, recognize opportunities and confidence to make decisions.
• High level of ethical standards and strong work ethic.
• Excellent written and verbal communication skills
• Able to negotiate with clear objectives.
• Critical thinking and creative problem-solving skills
• Able to communicate complex information in a clean and concise manner.
• Proficient Microsoft Office products with a strong Excel capability
• Flexibility to adapt to constantly evolving regulations and customer demands.
• Basic understanding of how to build and maintain long term relationships.
• Able to manage multiple projects and coordinate effectively with other team members.
• Able to identify challenges and implement solutions to improve customer satisfaction.

Physical Summary

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use his/her hands, reach with hands and arms, climb stairs; balance; stoop, kneel, talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, depth perception, and the ability to adjust focus. Hearing capacity required to maximize ability to understand all verbal communication and react accordingly.

• Minimal physical activity required for the position
• Lifting a product 25 pounds
• Lifting a box of samples 21-25 pounds
• Talking on the phone
• Driving to and from the factory and to and from customers

Environmental conditions

• Travel which may result in walking or transportation in cold, snowy, or windy locations
• Visiting factories where heavy machinery is operated and one may be required to wear protective equipment such as a hard-hat, protective eye wear, ear plugs, or safety footwear.

Americans with Disabilities Specifications

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.