Fire Protection Account Manager

Who We Are
Shambaugh & Son L.P., a wholly owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the
U.S. and the only one with all eight M.E.P. (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $800 million of construction projects per year with over 2,700 employees throughout 50 states from our home office in Fort Wayne, Indiana.
Job Summary
Shambaugh & Son is seeking a Fire Protection Account Manager at the Fort Wayne, IN office. This position will be responsible for performing a wide variety of customer
service/dispatching and administrative duties required to bill, receive, screen, record, prioritize, assign and close customer requests for technical support and inspections.
Essential Duties and Responsibilities

• Responsible for Scheduling, Billing and Customer
• Utilize Accounting system to pull Work Order Numbers, Agreements, and run Job
• Utilize Building Reports, Inspection Software to schedule and deliver reports to customers
• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls
• Enter service request information in the service system while customer is on the phone and provide reasonable estimated time of arrival (i.e. morning or afternoon)
• Reassign work as needed to manage customer's expectations, making judgements based on current workloads and
• Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
• Validate technicians debrief information on service tickets and perform invoicing transactions daily/weekly. All completed service requests should be debriefed/invoiced within one week of the service
• Process approved quotes, schedule manpower, and work with customer to the completion of
• Assist with processing payroll - approve timesheets and send to payroll. Check for accuracy including job numbers, customer signature, description of work, and vacation
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection
• Maintain confidentiality of customer and employer information at all
• Dispatch Service Partners / Sub Contractors as
• Perform other duties as directed.

Qualifications
This position requires a proficiency in computer usage above basic
Microsoft Office & Windows Skills. Must be tech savvy.

• Experience with AS400 / TrueLine accounting system a
• Must be able to retain training in an organized fashion to be successful.
• Good understanding of Excel Spreadsheets and Creating of
• Dispatching or scheduling experience with Technicians, Project Managers,
• Proven experience in multi-tasking and doing several difficult tasks at once - incoming calls, scheduling, internal personnel, emails, tracking down information,
• Must be organized, self-motivated and a strong work ethic
• Professionalism in email and over the phone
• Work hours minimum of 7:00AM - 4:00PM

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.
Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.
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