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Account Manager – Waste Management Company – Base Salary To 70k/Year - Mount Vernon, NY
- Our client is a growing waste company that has a headquarters in Mount Vernon, NY. They are looking for an Account Manager that works with their Acute Care/Hospital customers in managing the client, compliance audits and overall health of the account.
Responsibilities:
- Provides customer service to external customers.
- Resolve customer complaints or answer customers' questions procedures.
- Meets customer needs, offers options, resolves problems and follows up with customers.
- Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.
- Provides information regarding policies and procedures, terms and programs relating to service area for outside customers.
- Identifies and prioritizes problems and issues related to customer's services.
- Performs research, offers solutions, options and strategies.
- Refers to appropriate person or department as needed, and/or arranges for service.
- Gathers data as necessary for related offices.
- Tracks problem status until resolution is achieved.
- Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Qualifications:
- Minimum Education: High School or equivalent Combined experience/education as substitute for minimum education
- Minimum Experience: 3+ Year Combined education/experience as substitute for min. experience
- Minimum Field-of-Expertise: Customer service
- Preferred Education: Bachelors Degree
Compensation:
- Base salary in the 50k - 70k/Year range, flexible dependent on experience
- Benefits
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Equal Employment Opportunity (EEO) Policy Statement AllSearch Recruiting provides equal employment opportunities to all employees and applicants for employment, both internally and while representing our clients and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.
