Account Manager

The Account Manager is a day-to-day client contact point and an agency team catalyst for business-building work. The Account Manager develops a deep understanding of the client's business, fosters a tight partnership with direct client contacts and cross-functional agency teams, and executes work flawlessly from start to finish. The right candidate will be a goal-oriented, proactive problem solver with highly developed communication and active listening skills.

Responsibilities

• Authors briefs based on client input and business needs
• Manages development and presentation of work from start to finish including brief approval, kick-off, client and legal reviews and approvals
• Defines scopes of work and key project milestones, and actively monitors project progress to ensure on-time, on-budget and on-brief delivery
• Strategically identifies growth opportunities on key account and proactively helps clients develop new solutions to their business challenges
• Manages regular client communication touch points, including status reports, calls, video chat and email engagements
• Maintains up-to-date account business plans and organizes all project files within Google Team Drives structure
• Works with Project Managers and Resource Managers to forecast and adjust resources as necessary to deliver against project needs

Qualifications

• Minimum of two years of experience in an account management role, preferably at an agency
• Proven ability to foster relationships with clients and internal organizational partners
• Understanding of general agency processes and operations
• Ability to collaborate with Account Management peers and cross-functional departments
• Excellent written and oral communications skills
• Experience with multi-media and digital marketing, including web development, social, and display
• Power user of email, text, video conferencing, presentation software and standard business software with superior organizational skills

HLK is a creative and technology agency focused on understanding and changing audience behavior through deeply integrated brand experiences. We bring clarity of context and creative resolution capable of changing behavior and shaping belief in brands. Active clients include Ameren, Bayer, Envu, Marriott, MasterBrand, and Winchester.

There are many benefits to working at HLK, including the following:

A flexible work environment

A casual and creative atmosphere

Unlimited time off

Paid sabbatical

Parental leave

Medical insurance

Dental insurance

Vision insurance

401(k) plan with a company match

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.