Account Manager - Team Lead

Job Title: Account ManagerTeam Lead

Company: Quality Distribution, Inc.

Location: Just 2 miles West of Salt Lake International Airport, Utah

Position Type: Full-time

About Us: Quality Distribution, Inc., a leading Third-Party Warehouse and Distribution Company based in Utah, is currently seeking a full-time Account ManagerTeam Lead. As an Account ManagerTeam Lead at Quality Distribution, you will play a crucial role in our operations by overseeing, mentoring, and training a team of Account Managers to ensure they provide exceptional customer service. We are conveniently located just 2 miles West of the Salt Lake International Airport and offer an excellent benefits package, including medical, dental, vision, life, AD&D insurance, EAP, and a company-matched 401K, along with a supportive and employee-focused culture. We believe in Putting People First every day.

Responsibilities:

1. Review resumes and applications, conduct initial virtual interviews, and assess candidates for suitability in the Account Management role.
2. Serve as the primary point of contact for key customers, addressing inquiries, concerns, and requests promptly and professionally.
3. Build and maintain strong relationships with customers, understanding their business needs and providing proactive support.
4. Be part of the onboarding team for new customers.
5. Oversee order processing activities, ensuring accuracy and timeliness in order fulfillment and inbound delivery scheduling.
6. Collaborate with internal teams (e.g., Warehouse, Inventory, QA, Logistics) to coordinate daily tasks and customer requests.
7. Handle customer complaints or escalations with empathy and urgency, striving to resolve issues satisfactorily and prevent recurrence.
8. Investigate root causes of service failures or discrepancies and implement corrective actions.
9. Hold weekly team meetings to discuss areas of improvement, team updates, and conduct annual internal refresher trainings.
10. Lead and motivate a team of Account Managers, providing guidance, coaching, and performance feedback.
11. Conduct training sessions to develop team members' skills and knowledge in customer service techniques, product knowledge, and WMS proficiency.
12. Ensure compliance with customer rate agreements for accurate billing.
13. Identify potential risks to customer satisfaction, such as inventory shortages, transportation issues, or regulatory compliance.
14. Collaborate with other functional areas within the organization to ensure alignment of customer service objectives with overall business goals.
15. Generate customer invoices each month using our WMS system, ensuring accuracy in billing.

Qualifications:

• Bachelor's degree in a relevant field or a minimum of 3 years of equivalent experience in management roles.
• Proven track record of leadership and proficiency in overseeing teams, preferably in customer service.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities, with a keen attention to detail.
• Proficiency in Microsoft Office.
• Excellent communication skills, both verbal and written.

Application Process: If you meet the qualifications and are seeking a challenging and rewarding career as an Account ManagerTeam Lead, please submit your application. We look forward to hearing from you!