Account Manager - Quality Care

The Company
Quality Care is transforming the green industry from the inside-out with a dependable, adaptable, proactive approach that creates greater value for our clients while delivering unexpected results worth remembering. Our company is managed by a highly entrepreneurial and progressive leadership team that is fueled by a level of passion that is uncommon in our industry. Our managers are constantly hunting for solutions that improve the quality of our services and the satisfaction of our production team, while streamlining our processes and efficiency to maximize value. When a new idea or technology can be used to improve the delivery of our services, we implement it. If it doesn't yet exist, we create it.
Job Summary
Our Account Managers work to ensure customer needs are met and to exceed their expectations. You will also be responsible for creating new business by identifying profitable opportunities. Our ideal candidate has drive and will achieve goals while maintaining a great customer experience. We also expect you to suggest forward-thinking ideas to promote our brand. Ultimately, you should be able to increase sales and build successful long-term client relationships.
Employee Benefits

• 401(k) with company match
• 8 paid holidays and a generous PTO package
• Medical, Dental, Vision, Life, and Disability insurance and Employee Assistance Program
• Sales Bonuses
• Opportunities for professional development

Primary Duties and Responsibilities

• Act as the primary point of contact for assigned businesses and as a resource to address any gaps between customer expectations and delivery of services.
• Generate portfolio-enriching sales that support company growth using up-selling and cross-selling techniques.
• Build and maintain strong and lasting relationships through frequent contact and exceeding customer expectations.
• Collaborate with the sales team to ensure growth and client retention.
• Interact and coordinate with Production Managers in various departments to convey client expectations and site challenges.
• Effectively communicate the value of bids, focusing on the benefits and expected outcomes.
• Proactively coordinate and communicate with production staff to ensure the timely and successful delivery of company solutions while balancing customer needs and company goals.
• Oversee year-round site management of assigned client portfolio, including snow and ice management as required.
• Create custom solutions for your assigned portfolio that fit their needs and budget.
• Achieve individual and team sales goals.
• Assist with property enhancement proposals.
• Nurture all client relationships at the highest level.

Secondary Duties and Responsibilities:

• Foster a positive work environment.
• Solicit open feedback and act on it promptly whenever possible.
• Celebrate achievements as a team.
• Display honesty and respect at the work site and when working with coworkers and customers.
• Follow company policies and procedures at all times.
• Assist other departments as needed

Required Qualifications and Skills:

• Must be a highly motivated individual with previous sales experience.
• Has the ability to build and maintain relationships, engage others through conversation, and has strong listening and presentation skills.
• Can defuse challenging situations, infuse trust, and negotiate and collaborate with varied personalities.
• Must have a working knowledge of Microsoft 365 and Google Workspace.
• Must have a valid driver's license.
• Must be able to obtain proper licenses and certifications.
• Must be able to work independently and as part of a team.
• Must have excellent verbal and written communication skills, strong time management, and attention to detail.
• Preferably has at least one year of lawn care experience with knowledge of landscape maintenance/construction, snow/ice management, or similar trades.

Physical Requirements:

• Must be able to lift up to 25 pounds frequently and up to 50 pounds occasionally.
• Must be able to perform the following physical activities: Bending, crouching, climbing, balancing, stooping, kneeling, sitting, reaching, standing, walking, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Working Conditions:
This position is exposed to equipment movement hazards, dirt, noise, temperature extremes, direct sunlight, dampness, and chemicals/solvents. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects daily. This is a fast-paced work environment with a significant amount of pressure.