Account Manager Level I And Level Ii

CHAMPION AUTO FINANCE, INC

Account Manager Level I andLevel II

Xhampion Auto Finance, Inc./Randash Auto Center, Inc.- Bozeman, MT.

POSITION SUMMARY:

Position Summary:

The Account Manager Level I andLevel II for Champion Auto Financel, Inc., the lending institution for Randash Auto (a Buy Here Pay Here dealership), requires a blend of financial acumen, excellent customer service skills, and a commitment to ongoing personal and professional development for goal achievement. Responsibilities include ensuring meticulous attention to detail, effective communication, and proficient handling of a broad spectrum of customer accounts, all while maintaining a deep understanding of protocols and adherence to established procedures. Successful candidates will contribute to the overall success of the company by managing accounts, fostering positive customer relationships, promoting customer success, and actively pursuing personal, professional and team development.

ABOUT – Champion Auto Finance Inc./ Randash Auto Center, Inc.

Our Mission is to build relationships with and support our community in their needs for financing reliable transportation and building credit. We specialize in assisting individuals who face challenges in obtaining traditional financing due to a lack of credit or a compromised credit history, offering them an opportunity to establish or rebuild their credit through our program. Our aim is to cultivate a close relationship with each customer, ensuring their success and keeping them in a safe and dependable vehicle while guiding them toward a positive future.

Grounded in our core values, we stay true to our mission by upholding principles of discipline, transparency, accountability, teamwork, customer focus, and results orientation. As a locally owned, family-oriented organization, we are dedicated to maximizing growth potential and success. We invite individuals to join our team who share these goals and are ready to embark on a career with a focus on community support and shared success.

Objectives:

Customer Account Management:

• Overseeing customer accounts and ensuring timely payments.
• Addressing customer inquiries related to their accounts.
• Working with customers to develop repayment plans and solutions.

Collections:

• Monitoring and managing delinquent accounts.
• Implementing collection strategies to recover overdue payments.
• Negotiating payment arrangements with customers.

Reporting:

• Providing regular reports to management on account performance.

Compliance:

• Ensuring compliance with relevant BHPH regulations.
• Keeping abreast of changes in financial laws and regulations.
• Implementing policies to mitigate risks.

Customer Relations:

• Building and maintaining positive relationships with customers.
• Providing excellent customer service throughout the loan lifecycle.
• Addressing customer concerns and resolving issues promptly.

Communication:

• Collaborating with other departments, such as sales and service to facilitate smooth operations.
• Communicating effectively with colleagues, superiors, and customers.

Documentation:

• Maintaining accurate and up-to-date records of customer accounts.
• Ensuring proper documentation to meet regulatory requirements.

Risk Management:

• Identifying and mitigating potential risks associated with customer accounts.

Continuous Improvement:

• Identifying opportunities for process improvement.
• Participating in training and development programs to enhance skills.

Problem-Solving:

• Ability to navigate challenges and find solutions in the repossession and insurance claims context.
• Resolving issues related to compliance and legal requirements.

Training and Education:

• Providing training to staff on compliance protocols and legal requirements.
• Staying informed about industry best practices and advancements.

Ethical Conduct:

• Upholding ethical standards in all aspects of repossession and insurance claim processes.
• Ensuring fair and transparent practices with customers.

Competencies:

• Proficient computer usage and skills to include Microsoft Office and Excel.
• Exceptional customer service skills with a focus on building positive relationships.
• Commitment to ongoing personal and professional growth for achieving goals.
• Meticulous attention to detail in managing accounts and adhering to procedures.
• Effective verbal and written communication abilities to interact with customers and internal team members.
• Deep understanding of protocols and strict adherence to established procedures.
• Ability to identify and resolve issues related to customer accounts and lending processes.
• Collaborative approach to work, fostering positive relationships within the team.
• Proven track record of setting and achieving goals, contributing to the company's success.
• Taking proactive steps to manage accounts and address customer needs.
• Efficiently managing time to meet deadlines and handle a diverse range of customer accounts.
• Demonstrating leadership qualities and contributing to team development.
• Promoting customer success and satisfaction through effective account management.

Proficiency in Spanish is advantageous!

Competitive Wages and Benefits to include weekly productivity Bonus!

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email operations@randashautomt.com or call 406-206-5521 for more information.

Employment type:

Full time

Industries:

Auto Sales and Service

Financing

Debt Collection

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Weekly bonus

Travel requirement:

• No travel

Ability to Relocate:

• Billings, MT 59101: Relocate before starting work (Required)

Work Location: In person