Account Manager - Employee Health & Benefits (Small Group)

Company:
Marsh McLennan Agency
Description:
About Marsh McLennan Agency Midwest
Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
The Account Manager manages, maintains and expands client accounts under 100 lives to develop, enhance and solidify relationships. This is achieved by providing exceptional customer service and professional insurance services with the coordination of Producers, Service Team members and other departments.
ESSENTIAL RESPONSIBILITIES:

• Maintains consistent and continuous communication with assigned clients to provide needed information, creative solutions, and resolution of issues for clients
• Manages clients' day to day service needs by working with team members to ensure requests are met
• Understands carriers' underwriting processes and procedures
• Requests renewal information, directs Account Assistant to market account, and structures clients' proposals
• Prepares comparisons for recommended coverage, facilitates opportunities for account rounding and negotiates renewal terms
• Invoices fee-based accounts
• Pursue opportunities to round out existing client programs with additional and/or increased lines of coverage
• Works directly with Producers Carrier Representative, Clients, Service Team, and other departments to maintain current information in the agency management system
• Initiates periodic visits to clients to ensure high levels of client satisfaction and to provide additional coverage options and/or account rounding opportunities (per Department guidelines)
• Schedules and conducts Employee Meetings to present coverage(s)
• When appropriate, requests disruption report
• Ensures accuracy, proper handling, and appropriate distribution of policies (SBC, etc.), and other requests from clients
• Assists in locating and implementing appropriate wellness program vendors
• Participates and assists with employee's claims through processing or forwarding to Claims Manager
• Participates in continuing education to maintain Health and Life license
• Stays current on regulations, Health Care Reform, and general insurance knowledge. Assists in communicating this information to clients

SKILLS & ABILITIES:

• Proficient in Microsoft Office 2010 (Outlook, Word and Excel)
• Excellent communication skills, including listening, speaking and writing
• Flexibility and creativity for developing innovative and customized business solutions
• Exceptional relationship development skills and interpersonal skills
• Strong analytical and problem solving skills
• Computer literacy for correspondence, data entry, e-mail, Internet, Carrier websites, spreadsheets and accessing data from company systems
• Must have transportation to travel between offices, to event locations and other required destinations and must maintain a valid driver's license; colleague is expected to provide their own vehicle and will be reimbursed for mileage only

REQUIRED:

• High School Diploma or equivalent
• 3+ years industry experience
• 3+ years of Employee Benefits Account Administrator experience or Equivalent required
• Health & Life License upon hire

PREFERRED:

• College Degree
• Industry certification preferred and required for advancement

A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• A company-wide mentality that you can never appreciate your co-workers too much

Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
#MMAEHB