Account Manager - Ecommerce/Retail

Account ManagereCommerce/Retail

CABVI (Cincinnati Association for the Blind and Visually Impaired) is currently seeking a full-time Account Managerto support the Cincinnati Association for the Blind & Visually Impaired's rapidly growing office supply e-commerce business. This specific opportunity will focus on servicing our contract with the State of Ohio, ensuring they receive timely responses and solutions. The Account Manager will review individual account performance and make recommendations to customers based on their buying patterns and needs, as well as conduct regular business reviews. This position reports to the Director of Sales. Preference will be given to candidates who are legally blind and proficient with large-screen monitors or screen-magnification software (e.g., ZoomText), if needed

About The Position

• Provide excellent customer service by responding to calls with the highest standards of professionalism. Consistently and accurately maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Set-up new accounts in e-commerce operating system inclusive of end-user preferences, multiple-buyers, restricted product lists, price plans, approval chains, and multiple locations, etc. Pro-actively aligns account expectations with account settings.

• Work with internal teams and external vendors to troubleshoot and resolve customer complaints and issues in a timely and effective manner.

• Provide additional account support to sales team/operations team as assigned to support growing business needs.

• Assist VIE Ability customer service and operations team as needed to troubleshoot customer issues.
  
• Work cross-departmentally with the marketing, business development, and VIE Ability team to ensure notices of account changes and new product additions are proactively communicated to customers.

• Collect and analyze account data to better understand account behaviors. Create account sales and activity reports and present to customers at business reviews as scheduled.

• Provide solutions to meet customer's needs, such as new product suggestions or alternate products.

• Other tasks, duties and responsibilities as assigned.

About the Job Qualifications

• Minimum of 2 years’ experience in customer service or account management type role.
• Associate or bachelor’s degree preferred.
• Customer service or clerical experience centered on computer interaction preferred.
• Interpersonal skills that include active listening & prompt response.
• Strong attention to detail and organizational skills.
• Must be team oriented, have a strong work ethic, and be able to meet deadlines.
• Ability to perform computer skills with speed and accuracy.
• CRM experience is preferred.
• Ability to spend extended periods of time seated at a computer workstation while using a headset, telephone, and computer.
• Proficiency with Microsoft Office software (Word, Excel) and internet search functions.
• Positive attitude and sense of humor a must.

Competitive Base Salary plus eligibility for incentive!

About VIE Ability

With an unemployment rate for individuals who are blind at 65%, purchases from VIE Ability help provide jobs and professional training to help persons who are blind or visually impaired to develop the skills needed to succeed. The goal of VIE Ability is to operate with at least 75% direct labor from people who are blind or visually impaired. In the daily process of fulfilling office supply orders and handling customer service calls, these individuals work one-on-one and in groups to develop the proficiency and confidence needed to be successful in our community.In today’s economy, most jobs, whether in manufacturing or in the service sector require the use of a computer to perform daily functions. This is particularly challenging for individuals who are blind. While working at VIE Ability our staff learns to excel on the computer using specialized audio screen-reader software, magnification software, refreshable Braille, or a combination of the three. We are proud of the work we are doing and of the partners who support this office supply social enterprise.