Account Manager, Crew Leader

Client:

• Our client is a Veteran Owned Commercial Landscaping Company in Nashville, TN.

Responsibilities/Activities

• The principal responsibilities of this position are the following:
• Lead and organize the client services effort in accordance with contract goals and budget for the property while maintaining a standard of excellence.
• Create and communicate accurate estimates for client services.
• Works hand and hand with operations management on expectations of the client ensuring proper execution.
• Maintain communication with customers/clients on all properties regarding contract schedules.
• Regularly schedule visits to jobs sites and meetings with clients to determine their needs, interests, and optimal solutions.
• Audit quality of services and communicate observations to field operations.
• Network, keeping client “first of mind”, including trade association meetings, trade shows, golf tournament, and other events throughout the Greater Nashville Commercial Arena.

Key Performance Metrics

• Ability to analyze situations, considers options, and makes decisions that are timely and informed.
• The highest degree of cooperation, communication and coordination is maintained so that a professional attitude and positive image is projected.
• Be very responsive, returning a customer’s touch within the hour.
• The ability to recognize and deal with priorities is exhibited.
• Ability to negotiate and resolve conflicts with customers in a timely and professional manner at all times.
• Strong organizational and time management skills.
• Be proficient in the company’s software systems including Aspire.

Pivotal Duties

• Spend time with client to continually build relationships and earn referral business.
• Communicate effectively to ensure delivery of exceptional results as committed to the client.
• Grow customer base meeting goals and targets for the company.
• Maintain confidentiality at all times.

Success Behaviors

• Energetic self-starter and demonstrates initiative
• Excellent communication and interpersonal skills
• Excellent organizational and time management skills
• Ability to lead and inspire others
• Results and action oriented
• Sales and growth oriented
• Effective problem-solving skills, ability to handle adversity
• Customer centered and focused
• Service and teamwork oriented
• Focus on continued learning and self-development

Requirements

• Commercial Maintenance Experience (With outgoing personality)
• Experience in Landscaping Industry in a similar position
• Experience managing a crew consisting of laborers providing landscaping or related services.
• Exceptional client-service skills and a keen sense of ownership of responsibilities
• Ability to read landscape plans and layout plantings.
• Pro-active attitude to resolve issues before they become problematic.
• Fluency in English; bilingual in Spanish a plus
• Clean driving record