Account Manager

Overview:

The Account Manager is responsible for overall client strategy and growth, partner customer service, ongoing success, providing day-to-day support, navigating expansion opportunities and pinpointing account-specific growth objectives driving renewal and long-term partnership.

Lightbeam’s Deviceless Remote Patient Monitoring (RPM) solution, CareSignal, helps healthcare organizations and payers scale care management, touch more lives, and keep patients engaged. CareSignal leverages real-time, self-reported patient data and artificial intelligence to produce long-term patient engagement while identifying clinically actionable moments for proactive care delivery. Proven in 12 peer-reviewed studies and used across the country to scale care teams to help 10x more patients, resulting in significant improvements in chronic and behavioral health outcomes and reduced ED utilization.

Role:

The Account Manager is responsible for successfully executing the strategy for a defined set of clients, providing day-to-day support, and communicating with clients regarding activities within their accounts. From implementation to renewal, this person ensures clients receive the appropriate amount of contact and assistance in obtaining the most value and best experience with CareSignal. This role helps clients best utilize the CareSignal platform and available interventions for our partners organization. The role includes navigating partner renewals, expansion opportunities, and furthering client utilization and growth focused. The Account Manager will primarily interface with CareSignal clients, including senior executives at large health systems, health plans, and self-insured employers.

Responsibilities:

• Define and execute client implementation
• Monitor/Update Client Standard Operating Plans (SOP)
• Provide ideas/solutions for achieving SOP goals if they are not being met
• Monitor performance utilizingCareSignal program
• Review client performance on a regular basis
• Collaborate with internal teams to provide compliance reporting to clients
• Create Quarterly/Annual reports
• Regular client contact - Call weekly/monthly
• Coordinate additional client training
• Create/manage support cases and escalate when necessary
• Manage client portal
• Identify incremental opportunities to grow client accounts and responsible for yearly expansion and renewal
• Maintain a specified compliance level with each client’s SOP

Requirements:

• Experience in healthcare (MHA, MPH, RN, MA, Medical Technician)
• Experience in account management, client management, or sales
• Proven client-centric attitude
• Basic knowledge of our background and digital intervention platform
• Basic knowledge of our offerings
• Strong work ethic, demonstrating a commitment to details, organization, and time management skills
• Ability to communicate effectively with a broad spectrum of healthcare employees (Doctors, nurses, administrators, other)
• Experience with cooperative conflict resolution and confrontational situations
• Experienced in account management within hospitals, care teams, or physicians’ offices
• Excellent verbal and writing skills
• Familiarity, comfort, and efficiency when using basic web/computer technology
• Bachelor’s or Master’s degree - Science degree preferred, not required
• Knowledgeable of MS Office (e.g. Word, PowerPoint, Excel) / Google Apps (e.g. Gmail, Drive)
• 2+ years of experience

Other:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time without notice.