Account Manager

As an Account Manager, you will work with our Operations team, as well with our many internal teams and stakeholders, clients, and outlet partners to provide exceptional customer service and support.

• Manage existing relationships and daily transactions with critical business partners.
• Service assigned accounts quickly and efficiently while providing high-quality customer experience and support.
• Work to professionally resolve/deescalate issues for assigned accounts, bringing any critical issues to the proper points of escalation.
• Complete required reporting in a prompt and accurate manner.
• Perform a number of accounting functions as well as verify services pricing with internal teams and external partners.
• Proactively throughout the month and prior to the monthly close period, request and review transactional data (pricing and weights of shipments/services) to ensure accuracy for our Finance team.
• On-call hours are required for this role and are compensated accordingly.

Requirements

• 1 – 2 years of Microsoft Excel and Outlook experience.
• Strong communication and interpersonal skills. Northstar Account Managers spend much of their time interacting with our partners on the phone or through email, making communication the key to our success!
• Exceptional organizational and time management skills.
• High level of attention to detail.
• Database management experience is preferred.

Core Qualifications

• You can quickly pivot and implement new ideas and methods.
• You are coachable and always looking and willing to learn from others.
• You are adaptable to changing priorities and/or processes.
• You have a growth mindset.

• You are willing and driven to hold yourself accountable.
• You are reliable! And you hold yourself to a high standard.
• You welcome new challenges, are inquisitive, act and respond with purpose, and are solution oriented when receiving constructive feedback.

• You are not easily deterred by adversity or roadblocks!
• You showcase strength, resilience, and perseverance when under pressure.
• You have true grit, initiative, and are proactive.

• You consistently portray a positive attitude.
• You are approachable by all stakeholders and can quickly build a strong rapport.
• You are a strong team player and are passionate about our industry and company.

• You are polished, proactive, and effective in your communication (in all formats).
• You can compartmentalize effectively and safely to ensure optimal enthusiasm, productivity, and focus.
• You practice patience, excellent time management and exhibit high emotional intelligence.
• You are tech savvy and able to navigate comfortably on multiple platforms.

Our Account Manager role is a work-from-home position, though occasional travel to Northstar Recycling’s Little Falls (New York) office may be required. This is a full-time, benefits eligible, nonexempt role, starting at $20.00/hour. Our required business hours are Monday-Friday, from 8:00am – 5:00pm EST.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

DEIB Statement & Commitment
At Northstar Recycling, our company’s intention behind Diversity, Equity, Inclusion, and Belonging (DEIB) is to create a more inclusive and equitable culture, business practices and methods of operation. As an organization, we are continuing the work that allows for unlearning, accountability, and acceptance. We are incorporating DEIB thinking in all our interactions including hiring, promotion, and retention efforts.

To hold ourselves accountable, Northstar utilizes a DEIB scorecard to measure the following performance metrics: Employee Education and Participation; Leadership Support and Investment; Data Practices; and Retention, Hiring and Promotion. Each metric is evaluated on a quarterly basis and Northstar’s progress is reviewed annually with our leadership team to drive accountability organizationally.

Northstar takes many actions to promote DEIB practices, especially as they relate to recruitment, retention, and promotion. We support our employees through educational resources and training, professional development opportunities, and formal Mentorship programs. We also offer several Affinity Groups and our DEIB Employee Resource Group (ERG).

Employee Benefits
Northstar offers a comprehensive benefits package, and provides a generous employee contribution to our health, dental, and vision insurance premiums. We offer a 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested. We also provide company sponsored short-term, long-term, and life coverage, as well as a multitude of supplemental and voluntary benefit programs.

Northstar promotes a healthy work-life balance. In that spirit, we offer a competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts.

Northstar is a remote-first organization! We offer a fully remote working environment with virtual culture and teambuilding events to create and maintain a sense of belonging, connection, and inclusivity between our team members. We also take great pride in our coaching culture! Northstar fosters professional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employees.

EEOC Statement

Northstar Recycling adheres to all applicable federal, state, and local laws regarding equal employment opportunity that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, national origin, age (40 or older), handicap or disability, genetic information, or military status. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit.

Northstar Recycling is committed to fully complying with the Americans with Disabilities Act (ADA), which ensures equal opportunity for qualified persons with disabilities. Reasonable accommodation is available to all disabled employees, where their disability affects the performance of job functions. All employment decisions are based on the merits of the situation in accordance with defined criteria, and not on the disability of the individual. The Company will follow any state or local law that provides individuals with disabilities greater protection than the federal ADA law.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote