Account Manager

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Introduction
The Account Manager ensures delivery of outstanding service to Gallagher's clients proactively leading assigned accounts!
How you'll make an impact
Primary Responsibilities:

• Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
• Manage accounts increasing in complexity and funding based on experience
• Support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and retain the business
• Resolve service-related issues independently, involving more experienced Account Management team members when needed
• Utilize Gallagher's resources (Underwriting, Compliance), available tools (Excel, PowerPoint, etc.), established work products and advanced knowledge (benefits, self-funding, etc.) to maximize efficiency and effectiveness in client deliverables
• Develop, nurture and maintain positive relationships within the branch, with clients and vendor partners
• Maintain proficiency in all GBS standards
• Prepare the RFP, coordinate vendor responses, support negotiations, analyze and spread proposal results and develop the client presentation
• Leverage team members to manage client/vendor expectations and ensure timely delivery of requests for clients, vendors and internal partners
• Possess ability to articulate account management role in client engagement
• Provide guidance and support to new hires, ACs and anyone that needs assistance
• Maintain and prioritize a task list on a regular basis

• Provide support to your Branch/Region by completing ad hoc administrative tasks as needed
• Maintain up-to-date records in DMS
• Comply with Gallagher's process, BOSS standards and office initiatives
• Complete training and professional development to gain understanding of the insurance industry and GBS processes.
• Exemplify the highest ethical standards, promote ethical behavior and uphold the Gallagher Way
• Travel to onsite client meetings as requested/required by the client (approx. 20%-25% travel)

About you
Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. Life & Health License required. Able and willing to travel approximately 25% of the time.
Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues. Possess strong oral and written communication skills, demonstrated through the ability to effectively present in client meetings, lead calls and correspond via email.
#LI-PF1
#LI-Hybrid
Additional information
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.