Account Manager

Compensation: Earn a competitive Base plus Bonus Comprehensive benefits include health care, life insurance, vision, dental, telemedicine (100% coverage for families with zero deductible), and coverage for psychiatry, therapy, and counseling. Full 401K with an employee dollar-for-dollar match and annual profit share.

Why Join Us:
Welcome to Investors Edge, where your ideas matter, and so do you. With two decades of successful operation, we are not a corporate giant or venture-backed entity. Our collaborative team of passionate and respectful individuals has been working together to provide innovative software, tools, resources, and funding to the real estate investing industry across 45 states. At Investors Edge, we celebrate underdogs and empower individuals who may not have had the opportunity to venture into investing with our unique offerings.
Enjoy the flexibility of one day of work from home each week. Our modern office boasts massage chairs, an onsite gym, sauna, and showers. Indulge in the 3000-flavor Coke Fountain machine and make use of the full kitchen. Embrace the comfort of sit-to-stand desks with a push-button mechanism – no more hand cranks. We have a relaxed dress code, so leave your suit and tie behind. Bid farewell to long walks through parking lots; we offer reserved parking right by the employee entrance.
Your Mission:
As a Member Success Specialist, your mission is to support and retain members by:

• Providing resources to aid members in making progress and achieving results.
• Encouraging members to persevere, preventing cancellations, and handling cancel requests effectively.
• Assisting members in utilizing our platform and resources to identify qualifying properties for loan applications.
• Communicating the benefits of our software and products effectively.
• Upselling and downscaling to different membership programs to retain members.

Key Behaviors and Competencies:

• Resourcefulness/Initiative
• Likability
• Verbal Communication
• Organization/Planning
• Independence
• Stress Management
• Enthusiasm/Passion
• Persuasion
• Intelligence
• Listening

Experience and Technical Skills Required:

• CRM: Experience with any CRM, bonus if familiar with HubSpot.
• Google Sheets, Excel, Drive: Proficiency in basic formulas and more than basic use, including file organization and permission sharing.
• Phone Skills: Proven track record of effective phone communication and resolution.
• Conflict Resolution: Ability to handle crucial conversations, listening actively, and reaching resolutions without becoming combative.
• Soft Sales: Skill in offering upgrade options for products and memberships.
• Chat and Tickets: Experience responding to chats in a timely manner and efficiently resolving and closing tickets.

Ready to make a difference? Join us at Investors Edge and let's create success together! Apply now.

#ZR

Job Type: Full-time

Pay: $60,000.00 per year